Warby Parker Biltmore Park Town Square

4.9
181 reviews

About

OptometrySunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

Location

Warby Parker Biltmore Park Town Square
8 Town Square Blvd., Asheville, NC
28803, United States

Hours

Reviews

4.9
181 reviews
5 stars
172
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0
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What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, knowledgeable, and attentive, providing excellent assistance throughout the shopping experience.

Product Selection

Customers appreciate the wide variety of stylish and affordable frames available, making it easy to find suitable options.

Shopping Experience

Many reviews highlight a pleasant, pressure-free shopping environment, with quick and efficient service.

Location Convenience

The new store locations are well-received, with customers expressing excitement about the ability to try on glasses in person.

Pricing Transparency

While many customers find the prices reasonable, some express concerns about misleading advertising regarding frame and lens costs.
  • DD
    Dallas
    3 days ago
    5.0
    I had a great experience. The staff is super friendly. The eye exam was thorough I felt, especially for the price. I love my glasses and they came even quicker than the time that was quoted to me. ***This place only takes cards, no cash so make sure you don’t only bring cash like I did, lol.** But I would highly recommend this place to people who need an eye exam and glasses!! I spent like $200 total and have my prescription now and a lovely pair of glasses ☺️
  • AH
    Aaron Hubbard
    6 days ago
    1.0
    I’ve been a WP customer for a decade, but the glasses I got in June are already falling apart and apparently they don’t stand behind the product anymore. I guess they are trying to deliver value to shareholders rather than to customers at this point. Unfortunate!
  • MS
    Michala Shaw
    Nov 15, 2025
    5.0
    I had a wonderful experience buying glasses here. I had an idea of what frames I wanted going in but was in and out in under 15 minutes. Ordered my glasses using my insurance and glasses will be shipped to my home. Love it! The staff were so helpful, very nice and welcoming. Great experience and would highly recommend coming here for glasses!
  • EL
    Esta Levine
    Nov 8, 2025
    5.0
    I appreciate the ability to check out the variety of glasses. I was greeted, had some questions answered and then began trying on a variety of glasses. It was great to have someone check in on me and then be able to browse. It’s a comfortable atmosphere. When I decided on glasses, help was readily available and it was nice to have input from them.
  • CB
    Christina Barkley
    Oct 31, 2025
    1.0
    Currently pretty irritated with my experience with Warby Parker. Went to the Biltmore Park store on Tuesday, picked out frames, and was helped by a lovely sales associate. She gave me some great advice about which lenses would work best for me, used my insurance and gave me my final price. I paid and left thinking that I’d have my new glasses in a couple of weeks. However, I just received an email saying that the “lab” is out of the frames I wanted and that I would need to choose a new frame. What?? No one said this was a possibility. How can you be out of something that I was able to try on in the store?? I called and rather than getting through to the local store I was sent to a call center. They said I can’t have the ones at the store because they would have to ship them back to the lab. Okay then?? So send them! The person I was speaking with didn’t seem to be able to really help me. Said he’d be back in touch within 48 hours. I’m very disappointed with my first experience with WP. You shouldn’t be taking people’s money for items that they ultimately can’t have.

Frequently Asked Questions About Warby Parker Biltmore Park Town Square

What services does Warby Parker Biltmore Park Town Square offer?

They offer high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams with friendly advisors and top-notch optometrists.

Where is Warby Parker Biltmore Park Town Square located?

It is located at 8 Town Square Blvd., Suite 160, Asheville, NC 28803, USA.