Warby Parker Biltmore Park Town Square

Reviews

• MS

  Melissa Suarez

  5 days ago
  5.0
  James was really helpful and even explained things about my prescription (that I brought in from my optometrist) that I had never had explained to me before. I left with a greater understanding of how glasses and frames work together with my eyes, AND ordered a pair of frames I am truly excited to wear! I am a hard person to fit for glasses with a smaller face shape and size, so I wasn't expecting to be so satisfied with my experience and purchase! Easily 10/5 stars.
• MF

  Michelle Janson Foltz

  Dec 30, 2025
  5.0
  I had a great experience at Warby Parker. Trinity pulled a ton of frames for me and helped me find the perfect ones for my face shape and style. It was extremely helpful. Audrey was great with helping decide what kind of glasses to get as far as anti fatigue vs progressive vs computer glasses etc. It was a really great experience and I walked away happy with glasses ordered! Great great experience!
• MM

  msblockhead33

  Dec 26, 2025
  5.0
  I'd ordered glasses online that were supposed to be readers,. Two days and a visit to my opthalmologist later, I learned that the reason I couldn't see with them was because they were actually distance glasses, not readers. I then learned that Warby Parker had a store close by and decided to go there in person. The woman who helped me couldn't have been nicer. She fit the frames to my face and said they'd remake readers for me. But once I learned the glasses were for distance and drove using them, I thought I could benefit from distance glasses too (but didn't want progressive), so she helped me find frames. She was patient, knowledgeable, had similar opinions about what looked good and what didn't and gave me honest feedback, empathy, attention and help. My one complaint is that I overheard another customer being told that if they purchased 2 pairs of glasses, they'd get 20% off. I asked if I could get 20% off of I kept the distance glasses and purchased another pair for close up and was told no - I had to buy them at the same time and the incorrect glasses would need to be changed to get the discount. I would have purchased a 2nd pair of the more expensive frames but instead, settled on changing the originals to readers and buying a different cheaper frame I didn't like as much for distance, but then I did get the discount. And, of course, I wish they got the order correct to begin with.
• DN

  Deborah Neese

  Dec 24, 2025
  5.0
  I had a fantastic experience at Warby Parker today picking out frames for prescription sunglasses. Trinity made the entire process incredibly easy from start to finish. She took the time to look at what I already wear, asked thoughtful questions, and offered several great options that suited my style perfectly. She also helped me submit my prescription and personally handled everything since my situation was a little different than usual. That level of care and follow-through really stood out. A++ customer service — I truly appreciated how effortless she made the whole experience.
• MK

  Michael Karpus

  Dec 23, 2025
  5.0
  What a fantastic shop! I have only ordered Warby Parker glasses online, and was delighted that a store opened in Asheville. I was warmly greeted when I entered the store. The sales associate Amy understood what I was looking for, and showed me a few options. The checkout process was quick and courteous; All in all the whole visit took about fifteen minutes, which was amazing! What would normally take an hour or so, I was done and on my way. To the staff at Warby Parker Biltmore Park Town Square: Wonderful shop! My thanks to Amy and the team for a fantastic shopping experience-

Frequently Asked Questions About Warby Parker Biltmore Park Town Square