LensCrafters

Reviews

• BB

  B

  Dec 24, 2025
  5.0
  I came here after having a terrible experience at Stanton optical. I’d never been to the mall so it was hard to navigate and anxiety inducing with holiday consumers, but once I found the store I was greeted and seen within minutes. The technician was kind and personable and the doctor, William Beaty took his time and answered all of my questions. I am confident that I was given the correct prescription, unlike Stanton, and care was provided by an expert. Thank you!
• BS

  Bonnie Sanders

  Dec 21, 2025
  5.0
  Luna has helped my husband and me during our last three visits, and she is absolutely the best! She’s incredibly kind, knowledgeable, and genuinely fun to work with. We always look forward to seeing her.
• ES

  Elizabeth Suggs

  Dec 9, 2025
  5.0
  Callie was very helpful and the experience was fun. I recommend Lens Crafters.
• BG

  Brielyn Gray

  Dec 8, 2025
  1.0
  They made me give all of my information through the phone, which i was already not comfortable with. They asked me for ssn through the phone when my appointment was literally the next day. And they messed up on my insurance, and they told me they couldn’t fix it.??? So because they made a mistake on my insurance, I can’t go back to them unless I want to pay full price
• NC

  Nick C

  Dec 6, 2025
  2.0
  I came in to bring my brother for an exam, and since I’ve been here before and already had a world-class experience with Mike, I was the one doing the talking at check-in. A new girl (not Keely) checked us in. I asked her what the price would be just for the exam and she told me $175. Cool I said okay and went to pay. Then right after ringing me up, she stopped and said, “you’ll pay at the end.” No problem. Didn’t think twice. Same as before. My brother went in, had a great experience, and came out happy. Then I went to pay. That’s when Keely stepped in and she’s always been nothing but amazing. She helped me earlier this year and is genuinely one of the sweetest, most helpful people in that office. She told me the exam was $275, and since she wasn’t the one who checked us in, I explained calmly “Hey, no big deal, but the girl up front told me it was $175.” Keely immediately understood, apologized, and was totally professional about it, exactly why I’ve always loved dealing with her. But then the new girl jumped in with an attitude, saying, “No, I did say it was 275, I told you it would be this plus that…” and started doubling down. Listen… I grew up with four older sisters. I know that tone. 😂 She was definitely upset, and it wasn’t necessary. Again it’s not about the money. I truly don’t care. It’s the lying and the lack of professionalism. If you make a mistake, just own up to it. That’s it. It’s crazy how much business a place can lose because of one employee having an attitude on the wrong day. Now the absolute star of this entire business is Mike. This guy is phenomenal. He literally knows every product in that store, inside and out. And what blew me away was that I was scared of contacts when I first came in (which isn’t even his department), and he personally followed up and called me exactly 24 hours later just to make sure I was okay. That kind of service is rare anywhere. I work for a motor corporation and honestly, I’d steal Mike if I could. 😂 He’s that good. Keely and Mike are outstanding, and they deserve all the credit in the world. But one bad interaction at the front ruined the trust for me, so unfortunately I won’t be returning. But I’d still recommend this place if you need good doctors. And a good selection of glasses!

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