LensCrafters

Reviews

• JC

  Jan Caldwell

  Oct 24, 2025
  5.0
  The folks there are mega helpful. Jackie, the optician, is incredibly knowledgeable and patient. Everyone was wonderful to work with.
• GW

  Gabrielle Williamson

  Oct 13, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ My recent experience at LensCrafters was nothing short of phenomenal! I want to give an especially heartfelt shout-out to Callie, who was an absolute gem throughout the entire process. She managed a busy store with such poise and grace while somehow making every single customer feel like the center of her attention. Her kindness, patience, and intuitive sense of care transformed what could have been a routine errand into something genuinely delightful. I’ve been to other LensCrafters locations before, but this one stands out by a mile. From the moment I walked in, I felt taken care of, not just as a customer, but as a person. The team went above and beyond to help me navigate insurance, take advantage of an incredible promotion they were running, and select not one but two stunning pairs of glasses with beautiful lenses and transitions. Their turnaround time was lightning-fast, I had my new glasses back the same week, and they even cleaned and adjusted my older pair, purely as a thoughtful courtesy. It’s rare to encounter that level of genuine service anymore, and it made me feel deeply valued. As someone with ADA needs, I also want to express how much it meant that they were so attentive, respectful, and so patient. Callie in particular handled everything with understanding, empathy, and a sense of humanity that’s hard to come by in retail settings. This experience reminded me that great service isn’t just about efficiency, it’s about dignity and care. I left not only with new glasses but with a renewed appreciation for what customer service can look like when done exceptionally well. Thank you, Callie, and the entire team at LensCrafters. You’ve absolutely earned a loyal customer.
• SS

  sapphy

  Oct 9, 2025
  1.0
  The overwhelming positive reviews are a real shock. This can't be the same place that denied my friend an appointment despite a prior confirmation. In your apology, explain to me why your phone number showed up as spam, why the voicemail you left told my friend to text to confirm the appointment, and why texting ended up not being the right solution anyway. Explain what "policy" prevented her from booking anything today, especially because this is her *fourth* attempt at trying to get a basic prescription. Most importantly, find your receptionist working on 10/09/25 around 2-3:20pm and reconsider why you hired them. My friend's concerns were all entirely valid and did every step correctly, and your receptionist treated them like an idiot. Unless your short-term business goals are decreased customer retention and lower profits, fire them for their unacceptable attitude, as I'm sure my friend is not the only customer they have mistreated. I would give you a lower rating if I could.
• MA

  Monroe Aiken

  Sep 17, 2025
  5.0
  These guys are awesome! They take care of your not only your needs but your wants when it comes to frames and lenses. They were the first ever eye care place I've been to that actually explains things out with no hesitation and they taught me about choosing the right frames depending on your lense needs. Wonderful staff and would recommend them to everyone!
• SD

  Stephanie Dipple

  Sep 9, 2025
  5.0
  Hayley was extremely professional and provided me with honest feedback on frame selections that looked best on me, an accurate estimation of costs for my prescription needs, and had a positive/bubbly disposition representing LensCrafters. Loved working with her and look forward to visiting the store again for additional eyewear needs. I also love the selection of frames that LensCrafters offers at affordable pricing. And I also appreciate that they offer specials and coupons that help even more on the pricing.

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