Gold's Gym Oakley Plaza

Reviews

• JJ

  Jesse

  5 days ago
  1.0
  Wish I could put 0 stars honestly. These people will charge your card months and months after cancellation and then not even attempt for a resolution. Absolutely horrible experience here. Not to mention they have faulty equipment, unkept promises on additions and maintenance, and countless other reasons to choose literally any other gym. Used to be a huge fan of Golds but it has clearly taken the greedy corporate route of gouging once loyal customers. DO NOT GET A MEMBERSHIP HERE UNLESS YOU WANT TO MAKE MONTHLY DONATIONS TO GOLDS FOR MONTHS AFTER CANCELLATION!!! UPDATE: Owner says to contact home gym to resolve this, and I do have record of paying that cancellation. However, Scott has refused to reach out to me to get this handled. I keep being told by the front desk associate “ I will shoot him a text to call you” or get sent straight to voicemail every single time. Y’all have my contact info, you know who I am. Give me a call to resolve this please and thank you.
• SW

  Sonia Wi

  Nov 17, 2025
  1.0
  I did a seasonal membership with them for two months because I was from out of town. Worst mistake of MY LIFE ‼️It was a lot of hidden cost and I ended up paying 3 times the amt of what was originally agreed on . Several meetings and letters and 6 months later and they are still billing my card . DO NOT MAKE THE MISTAKE OF GIVING THESE PEOPLE YOUR CARDS . Fraudulent business practices and no one will help you to resolve these issues. Lot of empty promises. Extremely disappointed in the regional manager there . He told me that he took care of the problem but he never did. I am now back home to my original State and he refuses to return my calls. They are still trying to bill me and I am not even in that state anymore.
• JP

  Jesse Pruitt

  Nov 17, 2025
  1.0
  DO NOT GET A GOLDS MEMBERSHIP! I’ve never dealt with a more unprofessional and disorganized gym than Gold’s. I moved out of North Carolina over a year ago and canceled my membership in person at the front desk. They told me everything was taken care of and I didn’t need to do anything else. Six months later, I realized they were still charging me. I contacted management, paid the extra charges just to put the situation behind me, and was explicitly told by the manager at the time “Dustin” that my membership was canceled and billing would stop. Fast forward to now—10 months later—and I get notified that they’ve sent “unpaid charges” to a collections agency. For an account I was told multiple times was canceled. This company either has zero internal communication or intentionally squeezes money out of former members. Either way, it’s unacceptable. If you value transparency, honesty, or basic competence, go anywhere else.
• BC

  Beth Coggins

  Nov 13, 2025
  5.0
  Gold’sFit & Gold’sBurn classes have been a game changer in my fitness routine. Chris Farmer and Adam Bennett are awesome coaches who are always there to push us to be our best! I don’t know what I’d do without these classes and coaches!
• MW

  Madeleine Wolfenberger

  Nov 4, 2025
  5.0
  I have had some issues with this gym especially for the monthly price and was very frustrated and wanted to cancel my membership. I was very impressed by the general manager Scott Worley. After I emailed all of my complaints and frustrations Scott personally reached out the next day by phone to apologize and explain the reason behind some of my frustrations. He was very professional and understanding. I am beyond impressed with his customer service. That type of service makes it worth staying at a gym knowing your complaints will be heard and fixed.

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