Triangle Visions Optometry

4.4
202 reviews

Business Details

1103 Pine Plaza Drive, Apex, NC
27523, United States
(919) 367-8411
https://trianglevisions.com/locations/apex/

About

OptometryEye Care CenterOpticianCorrective Lenses StoreContact Lenses SupplierEyeglass Repair
Triangle Visions Optometry of Apex is a premier provider of quality vision care products and personalized optometric services to our patients in the Apex, NC area. Our experienced doctors and staff offer comprehensive vision examinations and specialize in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems.

Location

Triangle Visions Optometry
1103 Pine Plaza Drive, Apex, NC
27523, United States

Hours

Reviews

4.4
202 reviews
5 stars
162
4 stars
11
3 stars
0
2 stars
7
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unreturned calls, rude staff, and feeling like just a number.

Doctor Quality

Dr. Marino received consistent praise for his thoroughness, knowledge, and patient care, with many customers expressing high satisfaction with his services.

Order Fulfillment

Many customers reported issues with delays in receiving glasses and contacts, with some waiting weeks or months for their orders.

Staff Friendliness

While some reviews mentioned poor service, others praised the friendliness and professionalism of the staff, particularly in the optical department.

Overall Experience

Mixed reviews indicate that while some patients had excellent experiences, others faced significant frustrations, leading to a lack of consistency in overall satisfaction.
  • MN
    Michelle Nguyen
    Nov 7, 2025
    1.0
    Posting on behalf of my mom: Dr. Bass is amazing - but the office staff is horrible. My mom ordered glasses here and were promised it would be ready in a week. Three weeks go by and we call the office twice no one returns calls. So stupid. She ends up driving to the office and there they were. Not a single courtesy call to let her know. The guy trying to locate the glasses was rude too and didn’t even bother to adjust her glasses or offer to clean the lenses. Won’t ever be back.
  • EE
    Eric Ellis
    Mar 15, 2021
    5.0
    The staff and Dr. Marino were excellent. I never write reviews, but was incredibly pleased with how simple getting an appointment was to how organized and friendly the whole process felt.
  • WJ
    W J
    Jul 11, 2020
    1.0
    I went for the first time to this place back in mid MAY, I am writing this on July 11th. I still do NOT have my glasses!! I have asked what they would do if that was my only pair? I have NEVER spent this much on just lenses and darn near two months later I'm still not wearing them. I can bet you if I call today and leave a message those glasses will magically appear on Monday. While the staff has been pleasant, at the end of the day TWO MONTHS is not acceptable. Bummer
  • HC
    Heidi Cannon
    Jan 11, 2018
    5.0
    Dr Marino and staff are wonderful! Everyone is professional, thorough, and helpful. Respect for how they walk & talk you through the overall process of the appointment. Also, love the new office!
  • HM
    Herman Munster
    Dec 13, 2016
    5.0
    I have been going to Triangle Visions / Family Eye Care for years, and I really like them. Besides the nice staff, I have always liked the dynamic duo husband and wife optometry team of Michael and Elana. They are serious about their eye care, but willing to spend as much time with you as you want. Thorough examinations. With their "family practice", kids, dogs, softball, burgers, cello and more, how can you not like these folks?

Frequently Asked Questions About Triangle Visions Optometry

What services does Triangle Visions Optometry offer?

Triangle Visions Optometry provides comprehensive vision examinations and specializes in diagnosing and treating various eye diseases and conditions, along with offering quality vision care products.

Where is Triangle Visions Optometry located?

It is located at 1103 Pine Plaza Drive, Apex, NC, 27523, USA.

Brand Certified Facts from Triangle Visions Optometry

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