LensCrafters

Reviews

• BC

  Britt Cooper

  5 days ago
  1.0
  Unable to get seen today because the lady who deals with insurance wouldn’t try to run the insurance. It clearly said on the card how to make vision claims and she was incredibly condescending on the phone and in person.
• GB

  Gail Brown

  Feb 11, 2026
  5.0
  I loved working with Jonathan! Despite how many issues I had with my eyesight, he never made me feel like I was an inconvenience or anything like that! I came in today with my sister and she couldn't stop talking about how funny and cheery he was. Even though I ended up having to go see a specialist for my eyes, I really appreciate Jonathan's commitment to making sure I was taken care of these last couple months. Would Highly recommend him. Even if its out of his control, they will make sure your taken care of. Thanks Lenscrafters!
• TT

  Tbird

  Jan 30, 2026
  5.0
  Cheryl was so nice and helped me a ton.
• AF

  Aly Forney

  Jan 26, 2026
  1.0
  I am having a horrible experience trying to get glasses with them. I went in the beginning of January for the eye exam and ordered glasses. They said they would call when they came in. I never received a call so I finally called and they were sitting there. I went in and tried them on and couldn’t see anything. I kept telling them I couldn’t see and was told repeatedly “it takes a while to get used to a new prescription”. After finally convincing them something was wrong, they figured out they had measured my eyes wrong and the progressive line was at the very top Of the lenses (which doesn’t even make sense). This was on a Tuesday and I let them know that my current glasses are broke and I cannot wear contacts so we were really in a time crunch here because I am going on vacation and need to be able to see. The manager at that time told me it would only take three days because they did not have to send the frames in, they just needed to wait for the lenses so the lenses would be in by Friday. Friday came and I called and they told me that they were not in yet they had not been in the ship in it so they would be in on Monday. I again expressed the importance of getting the glasses since this was their mess up and that they had told me they would be there Friday and now they were promising Monday. I just now called, on Monday, and now they are telling me that they will not be in until the 30th because they have not even shipped. I asked why I was lied to on Friday and was told they had shipped and would be here Monday and the response was they were not sure. So I have been jerked around from the get-go. It was their mess up and now it will take almost a full month before I have a set of glasses to wear. I will never go there again after this.
• JK

  Jake Kahn

  Jan 15, 2026
  1.0
  What a horrible experience! My glasses broke the other day, so I went in to purchase identical frames to the ones I had before, and to ask an employee to install my old lenses into the new frames I was going to purchase (mind you the original pair of glasses was purchased from LensCrafters). The employee had no idea what he was doing! He scratched up my lenses severely, and warped the brand new frames I had just purchased. I reiterated multiple times to this employee that with these particular frames you cannot simply “pop in” the lenses, you need to access a screw on the side of the frames, to which he ignored my instructions and kept trying to force the lenses in, scratching my lenses and warping the frames in the process. I ended up just walking out and attempting to install my newly scratched lenses and warped frames at home myself due to his incompetence. I want a refund!

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