LensCrafters

4.7
254 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2901 Brooks St, Missoula, MT
59801-7722, United States

Hours

Reviews

4.7
254 reviews
5 stars
231
4 stars
4
3 stars
2
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and attentive, with many specific mentions of individual employees like Jamie, Tasia, and Cheryl.

Professionalism

While most reviews highlighted professionalism, there were a few mentions of disorganization and rushed experiences during eye exams.

Repair Services

Many customers appreciated the free repair services offered for glasses and sunglasses, noting quick and effective assistance.

Overall Experience

The majority of customers reported positive experiences, expressing satisfaction with the service, selection of frames, and the overall atmosphere of the store.

Mixed Feedback on Doctors

While some customers found the doctors knowledgeable and efficient, others reported feeling rushed during their exams and had issues with prescriptions.
  • AP
    August Payton
    Nov 10, 2025
    5.0
    They’re wonderful! Very friendly and super helpful! Taisha fixed my glasses in a pinch and i’m very grateful 😊
  • ME
    Molly EnRoute
    Oct 12, 2025
    5.0
    Really helpful and friendly. Quick customer service. Would recommend and go back anytime! Thank you!
  • SD
    Shay Dugan
    Oct 8, 2025
    3.0
    Great Experience with the staff. Came in with my friend and got an eye exam and she got a pair of glasses as well. David on the floor was phenomenal! Super knowledgeable. Only complaint I had was the doctor. The doctor seemed very nice and he may have been having a bad day, but we felt very rushed in our exam. Also, walking by the doctors office looked very messy and disorganized in the room. Maybe he is having a rough week but I think its important when you say "your a doctor's office" you keep a professional feel throughout the whole store. Otherwise wonderful visit.
  • TA
    Taylor Arnot
    Aug 19, 2025
    5.0
    Great Customer service from Cheryl. Much appreciated
  • BB
    b2baum2
    Jul 27, 2025
    5.0
    Very attentive service and excellent guidance and helpful service!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.