Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
372 reviews
5 stars
342
4 stars
6
3 stars2
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide quick service.
Repair Services
Numerous reviews mentioned positive experiences with free repairs and adjustments, showcasing the business's commitment to customer satisfaction.
Product Availability
Several customers expressed frustration with stock issues and delays in receiving their orders, indicating a need for improvement in inventory management.
Pricing Transparency
Some customers reported dissatisfaction with unexpected charges and lack of communication regarding pricing options, suggesting a need for clearer billing practices.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies, particularly regarding order fulfillment and customer support.
- MBMicah BowdenNov 13, 20255.0They were very helpful and friendly. I would recommend them to anyone.
- SHSarah HarringtonNov 7, 20255.0Very friendly and quick!
- STStefani ThreetOct 22, 20251.0I called in an emergency situation and talked to the manager Valerie, offering to buy a box each of both my contacts. They told me I must purchase them outright in order to get samples(which they did have in stock). I was willing to buy the boxes, but they didn’t even have my prescription in stock. Poor Customer Service!!!!
- CPCristin ParquetteOct 18, 20255.0Brian Menahan did a wonderful job reparing my daughter's glasses. He gave tips and tricks to prevent future breaks and has a great sense of humor!
- KWKyria WoodSep 30, 20251.0This place is horrible. I would give ZERO STARS, if I could. I never leave reviews, but this is the worst experience I have ever had. This is the 2nd time I've gone to Lens Crafters for my contact lenses. I guess the real culprit is WH Vision. Each time they've messed them up one way or another. A year ago I waited over a month for my contacts to come in and they lost them. I had to call them to find this out as they didn't feel the need to contact me about the situation. Once I talked to them, they ordered my contacts to be delivered to my house and once they finally arrived, the right contact was the wrong prescription. Recently, I had my annual appointment over a month ago and they said it would take 3 weeks for the trial contacts to come in. After a month I called them to see if they were in yet, where they responded that the order didn't go through and that they were ordering them that day and it should only take 4-7 days for them to arrive. Once again, over a week later, I had to call them to inquire about my contacts and was told they should be in by the end of the week. Still no contacts a month and a half after my appointment. These are just the trial contacts!!! I will never go here again.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Billings offer?
LensCrafters offers comprehensive eye exams, premium lens solutions like Transitions® and Blue-violet light filtering, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the store hours for LensCrafters in Billings?
LensCrafters is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online via LensCrafters' scheduling link or by calling the store directly at +1 406-656-2006.
Does LensCrafters provide contact lens fittings?
Yes, LensCrafters offers contact lens fittings and evaluations for both new and established patients, which require an additional fee.
What brands of eyewear are available at LensCrafters?
LensCrafters carries brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Brooks Brothers, and Sferoflex.
Is LensCrafters wheelchair accessible and what payment options are accepted?
LensCrafters has a wheelchair-accessible entrance and accepts payment methods such as American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, and Visa.
What nearby places can I visit before or after shopping at LensCrafters?
Nearby you can visit Panera Bread for a coffee or meal, JCPenney for clothing shopping, and Albertsons for groceries and pharmacy needs, all conveniently located near LensCrafters in Rimrock Mini Mall.
Are there other eyewear or optical stores near LensCrafters?
Yes, nearby optical retailers include WH Vision and Pearle Vision, which offer additional eyewear and optometry services.
How can nearby businesses like Sport Clips Haircuts or AudiologyHQ complement a visit to LensCrafters?
After your eye care visit at LensCrafters, you can get a fresh haircut at Sport Clips Haircuts or explore hearing solutions at AudiologyHQ, both located nearby for your convenience.