SR
Sherilyn Roach
Mar 13, 2026
Oral hygienist left tartar on my teeth once, which the dentist had to scrape off. Fortunately, he did. My experiences with the oral hygienists and dentists otherwise have been fine. They are friendly and competent. The dentist is knowledgeable and does a good job troubleshooting.
But, when it comes to their billing, make sure you stay on top of it. If you nag them and make sure you know exactly what is happening with your bill, you will be fine. But they are incompetent with their billing, so I have changed dentists primarily for this reason. Three times they have not properly billed my insurance, and instead of either contacting me or sending me a statement, they just waited. Last time was almost a year, the second time was 18 months, and the third time is almost a year. They would finally send me a bill with just an overdue amount on it, with no further information, no date of service, nothing. The first time I found they had filed my insurance completely incorrectly. When they filed again, it was fully paid. I am still trying to fix the most recent mess, and part of it the insurance will not pay because it's over a year. They told me my insurance did not pay. Instead, again, I am finding out my insurance was never billed. I am angry and very disappointed.