Eyemart Express

Reviews

• DW

  drew wingate

  Mar 2, 2026
  1.0
  What’s the point in running a business if you don’t answer your phone to get more customers in ur door man we don’t all work 7:00 to 3:00 jobs don’t even bother calling this eye doctors phone that’s listed cause it’s a waste of time
• RW

  Ron Wright

  Feb 21, 2026
  5.0
  First time experience was great. They offered tri focals and made them. Upon picking them up i realized i couldn't see right out of them . They offered to change to bifocals and remade within an hour no extra charge. Staff was awesome. Thank you !
• VA

  Valerie Adkins

  Feb 20, 2026
  5.0
  This store was great, the young lady that took care of my husband and I, was fantastic, very helpful, we laughed and laughed. My glasses were done in 28 minutes , my husband in about 40. Great job, and great selections of glasses, WE will come back next year. Thank you
• SR

  Samantha Rutland

  Feb 5, 2026
  5.0
  Highly recommend! The service was fast, affordable, and professional. Janice was so helpful, kind, and knowledgeable. I received my glasses within 20 minutes of ordering. Will be returning for more pairs:)
• RW

  Richard Wood

  Jan 29, 2026
  1.0
  Here's what I recently wrote to the company, I'm usually a 4+ star guy... I had the BEST in-store experience, but it's so masked by the worst out-of-store experience. Quite simply, nobody answers. Ever. I live 25 minutes away and can't afford to drive to just "pop in". You honestly can't get people to answer the phone. Two weeks ago, I called non-stop, back to back, for exactly 28 minutes - no answer. I was just trying to see if the specialist I had been working with was working - I finally drove the 25 minutes and she was - so I ordered two pair of glasses. GREAT EXPERIENCE. Today, I'm simply trying to learn if they're ready. I've called 3x yesterday and 3x today, 20 minutes each time, nonstop. No answer. Can someone please let me know if they're ready? Please understand, it's only for the external customer service that I'm unable to recommend you to others or reuse you guys again. The in-store experience is A+, but I can't even rate the external. Such a disappointment. Get a voicemail perhaps. Follow-up message after they told me they would address, I'm here two days later, here's what I just wrote... Hey, Thanks for the response. I am here now waiting to pick up my glasses. I thought I'd update you. I just tried calling the store while waiting. The music they're listening to isn't bad or very loud - BUT the ringer is turned down quite a bit. The music playing drowns the sound of the phone ringing. This makes it worse as they have grown accustomed to the phone ringing, electing to turn it down and turn up the music. I really like this store and company, but they didn't even acknowledge the phone ringing when I tested the call. There's got to be a better way - an answering machine, a cordless phone, etc. It's not like it's excessive, I've been here 15 minutes and I'm the only one who called.

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