SSM Health St. Joseph Hospital - Wentzville

Reviews

• LL

  LabZ

  Mar 18, 2026
  1.0
  this place is absolutely terrible. nurses are absolutely clueless, rude, ignored patients if they weren't "there's." I met a really nice Indian dude though, Mustjuf I think his name was, Absolute amazing person. All in all please do not take your kid or loved one here it is absolutely terrible
• SK

  Samantha Kistler

  Mar 5, 2026
  5.0
  I can’t say enough about our visit today with our nephew. Our nurse, Sam, in the ER was an absolute Godsend. She is exactly who we needed today; her wisdom was spoken, heard and relevant. She was an angel in scrubs, and I hope you guys realize what a gem you have.
• CT

  Craig Thomas

  Mar 4, 2026
  2.0
  When in person, the LAI staff is very caring and empathetic, and the service is above par. Their website is horrible, as it has many contact information mistakes - missing or wrong phone numbers, wrong hours listed. When calling in, there's a very good chance you'll go straight to voicemail and will not receive a call back, even though the web site says that they are open for business. Even the main switchboard operator is confused as to why nobody will answer a phone when they try to call multiple people within the LAI clinic.
• ES

  Elaina Sloan

  Feb 17, 2026
  5.0
  I went to SSM for an accidental overdose for 2 weeks on my ADHD stimulants. The following day my symptoms worsened and I called SSM and they informed me that they did not have a Psychiatrist on staff and I was therefore sent to BJC in Wentzville. Thank God!! Everything about this hospital far exceeded my expectations!! When I got there, I was the only person waiting to be seen! The gentleman at the front desk was so kind and even though he was just trying to get a little basic info., he let me rattle on all my symptoms without interrupting me. After a long period of excessive talking, he gently told me that I could talk about all of this with the Psychiatrist, which put me at ease! I was walked back to a private room which has never happened to me and I have been to many hospitals. I didn’t have to go through triage and my vitals were taken in my room by a super caring lady! The security guard came in and he could not have been any nicer!! He told me everything to expect and went through my bags and sent everything out to the car with my husband except my coat and shoes. He indicated that I could not have my med. Box with me which did scare me because historically I have not been given my meds. Until after seeing the doctor and the pharmacist. He could tell I was nervous and requested that the nurse update me on this procedure. She immediately came in and told me that she had my medication list and I would receive all of my meds. On-time. The doctor came to see me within 30 min. And was the nicest and most informative doctor that I have ever had and spent 30 min. With me giving me all the medical recommendations he had as I also had a severe viral infection causing sores all over my mouth, severe body aches, bruises all over my body, including under my eye. I told him what the 1st hospital had recommended I do, and he informed to stop all of it and that it would only irritate my infection, especially all the over-the-counter items I was using. He spoke with the Psychiatrist and came back to see me again after getting the Psychiatrists course of action, and spent another 30 min. With me extensively answering all of my questions. This was rare because I had a lot and at most hospitals you are lucky to get 10-15 questions with the doctor. The nurse was also very helpful getting me an extra pillow and 4 cups of ice chips because it was was the only thing easing the pain in my mouth. I was quickly discharged feeling like my husband, who stayed with me the whole time, and I could manage my treatment plan!! The best hospital I have ever been to and will never go anywhere else, as well as referring anyone I know with a medical or mental health crisis!!!
• KR

  Kelli Ransford

  Jan 2, 2026
  5.0
  I have been going here for 4 years, the doctor in the outpatient office is amazing!! The outpatient therapist all of them are also amazing. The staff does their best to help the people that are willing to take the help. They have not only help me with my PTSD, but they’ve helped my youngest son when he needed it most. I will forever be grateful for the staff and support they give so willingly. Thank you all for helping my family Sincerely, Kelli Ransford