Warby Parker Town & Country Crossing

Reviews

• HC

  Heather Catt

  Mar 16, 2026
  5.0
  Great customer service and very quick process from eye exam to prescription glasses purchase. Bonus points for filing my out-of,network benefits on my behalf.
• SW

  Sharon Prudhomme -Whitner

  Mar 15, 2026
  5.0
  The Associate that helped us is excellent. We could tell she has experience and knowledge as she answered all of our questions with great suggestive selling, as well. Patience and Engaging are All of their Sales Associates which leads to Great Customer Care. This is the BEST eyeglass company I have experienced which is why this is my (4th) pair, and definitely NOT my last!!
• ND

  Nikki DeBardlebon

  Mar 14, 2026
  5.0
  dr mijares is so kind and definitely makes things easy to understand and the process so comfortable ! the team on the floor where busy while i was in and they juggled between customers well to make sure everyone got taken care of efficiently and well. i even saw one of the advisors get a fist bump for great service. love the team here and the good energy !!!
• RS

  RoSemary Schreiber

  Mar 9, 2026
  5.0
  Although I haven’t received my pair of glasses yet, my experience with the eye doctor and the staff at Warby Parker was excellent. They were zero pressure but extremely helpful when I asked for help. I paid less for the pair of prescription glasses I ordered along with sunglasses attachment than I did four years ago with insurance at a different retailer.
• JM

  Jen Mcbride

  Feb 17, 2026
  1.0
  First time we went to Warby Parker was Saturday 2.7.26 (Town & Country location). My daughter chose a pair of glasses and we were helped almost right away. She took her machine and measured her pupils and some other things. Asked what kind of lenses we wanted. We had brought the incorrect prescription with us as the doctor wrote for contacts in place of glasses. Doctor office was no longer open for the weekend. We went ahead and went with the best thinnest lenses as my daughter has a high prescription. We paid over $320.00 at that time. Now we had to wait until Monday to get ahold of the doctor and once we did Warby Parker was presented with the correct prescription. Then 2 days later they contact my daughter telling her she needs to come into the store to get measured. Which we already did. So, my daughter made another trip into the store on Monday 2.16.26 a week later as that is how long it took to let us know she needed to come back in. Once she did they said your order is now good to go. Now this morning 2.17.26 she gets a text stating they need to know what lenses she wants to order. WHAT? We have been through all of this. I called the store and the associate tells me since her prescription is high powered they needed an approval from us to order them. Well we did approve when we ordered and paid, and then again when she came back to the store and was told all was good to go with her order and wasn't. Now on the 17th we should be getting the glasses, yet they are just now finalizing the order. With all of this happening before we even get the product, we are in hopes the product is of good quality and correctly ordered. Now we wait for them to contact again for the same info they have already asked for 2 or more times or to let us know the glasses are ready. With the way this has all taken place, unsure we will ever go back. There are too many other options out there.

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