Planet Fitness

4.3
539 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4660 Chippewa St, St. Louis, MO
63116, United States

Hours

Reviews

4.3
539 reviews
5 stars
381
4 stars
68
3 stars
19
2 stars
13
1 star
58

What are people saying?

AI-generated from recent customer reviews

Staff Quality

Feedback on staff is mixed; while some customers praise friendly and helpful staff, others report rude and unprofessional behavior.

Cleanliness

The gym is generally noted for being clean and well-maintained, with many customers appreciating the cleanliness of the equipment and facilities.

Security Issues

Numerous reviews highlight serious concerns about car break-ins and lack of security in the parking lot, leading to dissatisfaction among members.

Customer Service

Many customers express frustration with customer service, particularly regarding billing issues and difficulty in canceling memberships.

Equipment Availability

While most customers find the equipment sufficient, there are complaints about some machines being broken or outdated.
  • WF
    Whitney Fuentes
    3 days ago
    2.0
    I pay for a Black Membership every month because I currently am unhoused so I use my membership to get ready for work. One of the females “Liz” is very judgmental when I come in. She definitely goes in to the locker room and flushes toilets while I’m showering. Maybe it isn’t on purpose but it messes up the water very slightly. They also charged me a late fee after only 3 days, most PF Clubs wait 5-7 days to charge a late fee, and I hadn’t even gone in to the gym since my payment was due. I was upset because I was charged every penny I had left until payday and the manager was so cold on the phone it was appalling for 2025. I’m assuming the “Liz” woman is judgmental towards unhoused people because she isn’t very nice when I come in. I pay the fees and use the gym like I’m allowed to. I quietly use the dirty showers, get dressed for work, and am in and out within 30 minutes. I don’t think I deserve to be judged in a “judgement free” zone for that…
  • TB
    T. GOOGLE Breeze
    Nov 9, 2025
    3.0
    I really miss Jermaine the old asst. Manager. He was very polite & professional. The atmosphere isn't the same since he's been gone. The lady with the multi color hair is so unprofessional & rude, I'm thinking about going to another location to workout. The new night management is not the same.
  • NN
    Nah Nah
    Oct 28, 2025
    5.0
    Jermaine Deserves Recognition! My sister and I have been members of this Planet Fitness for about four or five months now, and one of the main reasons we’ve kept coming back so consistently is because of Jermaine. He’s genuinely one of the kindest and most helpful people at the gym. He always greets us with a smile, offers guidance when we need it, and takes the time to make sure everyone feels comfortable and confident using the equipment. It honestly saddened us to hear that he won’t be working as much. Jermaine brings so much positivity and warmth to this location—it’s hard to imagine walking in and not seeing his friendly face. It’s rare to find staff members who truly care about the people who come in, and Planet Fitness will definitely be losing one of those people if he’s not around as often. ALSO!! The manager, Connie, is consistently rude and unapproachable. She lacks basic customer service skills and creates an uncomfortable atmosphere for members. She often seems irritated when speaking to members, never greets anyone with a smile, and brings a very negative energy into the gym. It’s discouraging to try to have a good workout when the person in charge seems to go out of her way to make interactions feel unpleasant.
  • SB
    stacie Beckham
    Oct 20, 2025
    5.0
    The staff is amazing! Gym is clean and well kept. Tanning beds work great! The trainer is fun…. I have no complaints about this place. Plus it was only one dollar to join!
  • CR
    Chuck ramey
    Oct 9, 2025
    5.0
    I enjoy this location because it’s always low traffic when I need it and it’s confidently placed.

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what philosophy does it promote?

Planet Fitness is a gym and fitness center that embraces a Judgement Free Zone® philosophy, welcoming everyone to build strength at their own pace with best-in-class equipment and supportive spaces.

Where is the Planet Fitness location located in St. Louis?

The Planet Fitness is located at 4660 Chippewa St, St. Louis, MO 63116, USA.