Planet Fitness

Reviews

• AB

  amber boland

  Oct 28, 2025
  5.0
  My favorite spot to squat
• GG

  Gee

  Oct 20, 2025
  2.0
  The Best Teacher.
• ZZ

  Zachary Zimmerman

  Oct 7, 2025
  1.0
  Answered the phone and said “hold on” and had 0 over the phone customer service skills. Granted I was just asking an unimportant question about things they did pre covid but at least a little bit of customer service skills would have been good. I worked for Planet in the past and that call would have 100% gotten me fired.
• TR

  Toxiic Ass Red

  Sep 18, 2025
  1.0
  READING ALL THE REVIEWS MAKE ME NOT WANNA GO ITS HARD OUT HERE ALREADY AND FROM THE LOOKS OF IT CARS SEEMS TO BE THE MAIN PROBLEM THERE I REFUSE TO GO ANY WERE NEAR HERE IF ITS NOT SAFE THE OWNER OF THIS LOCATION NEEDS TO BE IN THE SPOT LIGHT ABOUT THE STAFF AND WHY YOU ALL DONT CARE FOR CUSTOMERS CARS THAT GOT BROKEN INTO THAT COME THERE AND SPEND MONEY WITH YOUR COMPANY ….. ITS A SHAME YOU ONLY CARE FOR CUSTOMERS POCKETS AND NOT THERE SAFETY AND THEY BELONGINGS ….. PEOPLE ITS OTHER LOCATIONS THAT YOU ALL CAN ATTEND THIS LOCATION NEEDS TO BE SHUT DOWN FOR GOOD .9-18-25
• JC

  John Clay

  Sep 7, 2025
  1.0
  The night of June 24-25th I was at the PF in Central West End and someone cut the lock off my locker and stole my backpack that had my wallet and insulin pump inside. Locked my cards as soon as I seen it and almost immediately after started getting fraud alerts and notices of declined transactions. I had to have a locksmith open my car and then a flatbed tow it back to my apartment, as they had the keys and I didn't want them to return to take it. I noticed my nag was stolen around 1am and didn't arrive to my apartment via tow until 6am. Had to call my doctor and have prescriptions sent to a pharmacy ASAP so that I could at least get on injections. At this point my sugar was already over 300. Once I had insulin again I had to grab a flight back to my home (I travel for work) so that I could get an old pump I kept and my extra car keys. Missed a day of work as well. Flew back the next morning and went straight to work. For the next month my blood sugar was difficult to control with the older pump, as it doesn't connect with a cgm or operate via algorithm. Insurance won't cover a new one until the warranty expires. That'll be in December. I had my suspicion about the single employee on duty as I also know they have bolt cutters in the gym (previously locked my key in a locker). Police only took a report over the phone and pointed the finger at PF stating they'd know who it is due to all the cameras. There was also no security on site. Usually, there was a guy outside in a car, but I learned later that week via speaking with a security guard at the QT on South Kingshighway that they stopped guarding that location because they weren't paying the bill. Overall, this whole thing has cost me around $7000 and resulted in a month of poor glucose control and a couple close calls with diabetic ketoacidosis. The gym has never attempted to contact me despite having my information. It took me a minute to post this as I work 50+ hours a week and frankly have better things to do. This is my experience.

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