Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
264 reviews
5 stars
243
4 stars
5
3 stars
4
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Alec, Mike, and Darlene, received high praise for their friendliness, helpfulness, and professionalism, creating a welcoming atmosphere for customers.
Repair Services
Many customers appreciated the quick and effective repair services provided for glasses, often at no charge, highlighting the staff's willingness to assist.
Knowledgeable Staff
Customers noted the staff's extensive knowledge about products and services, which contributed to a positive shopping experience.
Mixed Experiences
While most reviews were positive, there were a few complaints regarding customer service issues, particularly involving the manager and insurance misunderstandings.
Overall Satisfaction
The majority of customers expressed high satisfaction with their experiences, recommending the store for its excellent service and quality products.
- EKemerson kayNov 15, 20255.0Micheal was amazing! He made our glasses so fast and had amazing customer service! He made our day and was so cheerful and sweet!
- HLHeidi littleNov 3, 20255.0Mike was so helpful and kind! He did an excellent job on fixing my sunglasses and making sure they fit right and had so much patience.
- EJErica JohnsonNov 2, 20255.0I have gone to Lens Crafters for years and I’ve always been pleased with my experience. Amanda was awesome and quick with assisting me to find my insurance information online and getting me an appointment for an eye exam. Seth assisted me with my measurements and he even went above and beyond to get me $50 off coupon. This is my favorite location as everyone there makes the experience seamless. If you are in the market for not only good quality product, but the service to match it. LensCrafters in West County Mall is where you wanna go. I’ll be back to get my daughter eyes exam and glasses for sure 10/10. 😊
- TSTyrone ScottNov 2, 20255.0Great doctor visit and appreciate her insight better care. Seth helped me find the right glasses to fit my face.
- THTeresa HarrisOct 28, 20255.0Walked into LensCrafters in the mall. Spencer greeted us with a smile and was extremely kind and helpful. The screw fell out of my glasses and he happily repaired and cleaned them!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide at the St. Louis West County Center location?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, a wide range of designer eyewear brands, and prescription wearable technology such as Ray-Ban Meta and Oakley Meta.
What are the store hours for LensCrafters at West County Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam online at LensCrafters?
Yes, you can schedule an eye exam online through LensCrafters' appointment system using their website link specifically for scheduling exams at the West County Center location.
What payment options are available at LensCrafters West County Center?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What brands of eyewear are available at LensCrafters in West County Center?
LensCrafters carries designer brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters at West County Center has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby stores or services can customers visit when they come to LensCrafters at West County Center?
Customers can also visit nearby places such as Doctors of Optometry - West County Center for additional eye care, Camille La Vie boutique, Bath & Body Works for beauty products, and California Pizza Kitchen for dining options.
How can I use nearby public places to better plan my visit to LensCrafters?
Since LensCrafters is located in the West County Center mall, you can combine your eye care visit with shopping at stores like Sunglass Hut at Macy's or enjoy snacks at Great American Cookies, making your trip more convenient and enjoyable.
Are there any wellness or beauty services near LensCrafters at West County Center I can visit?
Yes, nearby wellness and beauty services include Natural Nails nail salon, Wellness Massage spa, and MasterCuts hair salon, all within easy reach from LensCrafters at West County Center.