Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
286 reviews
5 stars
263
4 stars
5
3 stars4
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews praised the staff for their exceptional customer service, highlighting their patience, friendliness, and willingness to help.
Staff Knowledge
Customers frequently noted the staff's expertise and ability to provide thorough explanations and recommendations regarding products and services.
Store Experience
Many reviews reflected a positive overall experience in the store, with mentions of a welcoming atmosphere and efficient service.
Product Selection
The store was commended for its excellent selection of frames and lenses, catering to various customer needs.
Mixed Feedback on Policies
Some customers expressed frustration with the store's policies regarding prescriptions and insurance, indicating a need for clearer communication.
- MSMarneka SchmidtJan 5, 20265.0Felicia & Lucianna was amazing, broke my glasses today at work & leaving with a new pair today. I love my new glasses… the ladies was amazing 🤩
- MAMohammed AbdulkadirDec 24, 20255.0Felicia at West County Mall was professional, patient, and incredibly helpful throughout my visit. She helped me find my first prescriptions glasses that fit well and looked great, making the whole experience easy and enjoyable. Highly recommend working with her at LensCrafters.
- DGDeandre GreenDec 24, 20255.0Fitted with contacts and glasses. The service was wonderful! Enjoyed my experience at Lens Crafters. Felicia was excellent and very helpful!
- NJNakeya JacksonDec 22, 20255.0I came into the store looking for a Christmas gift and I only could find it at West County. This lady Felicia helped me. She was phenomenal and helping me find the pair that fits my face.
- NTNilkumar ThankiDec 8, 20251.0They have an excellent selection in Frames, but the staff is very pushy on requiring a RX for a simple quote. I have worked as an ABO and NCLE certified Optical Manager for 11 years in my prior career and due to current vision insurance, I am only allowed to go to EssilorLuxottica Retail brands i.e. Target, Clarkson, Lenscrafters, Pearle Vision, etc. I went into this location on Black Friday asking what a single vision polycarbonate lens with AR coating and UV coating would run me as I know what my insurance will cover, and was met with a rude optician saying there are a lot of complicated aspects to a prescription (I have written quotes with the context of "no guarantee that this will be the final price once a RX is presented") I proceeded to inform him that I know what RX the doctor has given me and know that I am not prescribed bifocals and only prescribed single vision and I already know my Sphere Cylinder and Axis and know that polycarbonate with the specific coatings is what will work with my prescription because of my prior experience within the field, but the optician doubled down and said no quote without an RX can be given. Needless to say I will not be coming back to this location with my RX and will tell all my friends and family that the opticians that work here are not helpful encase are you locked in with them with a presented RX, this approach is simply done so that way they do not feel like the customer is wasting their time which ultimately does free their time up as customers will not return with that type of mindset.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide at the St. Louis West County Center location?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, a wide range of designer eyewear brands, and prescription wearable technology such as Ray-Ban Meta and Oakley Meta.
What are the store hours for LensCrafters at West County Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam online at LensCrafters?
Yes, you can schedule an eye exam online through LensCrafters' appointment system using their website link specifically for scheduling exams at the West County Center location.
What payment options are available at LensCrafters West County Center?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What brands of eyewear are available at LensCrafters in West County Center?
LensCrafters carries designer brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters at West County Center has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby stores or services can customers visit when they come to LensCrafters at West County Center?
Customers can also visit nearby places such as Doctors of Optometry - West County Center for additional eye care, Camille La Vie boutique, Bath & Body Works for beauty products, and California Pizza Kitchen for dining options.
How can I use nearby public places to better plan my visit to LensCrafters?
Since LensCrafters is located in the West County Center mall, you can combine your eye care visit with shopping at stores like Sunglass Hut at Macy's or enjoy snacks at Great American Cookies, making your trip more convenient and enjoyable.
Are there any wellness or beauty services near LensCrafters at West County Center I can visit?
Yes, nearby wellness and beauty services include Natural Nails nail salon, Wellness Massage spa, and MasterCuts hair salon, all within easy reach from LensCrafters at West County Center.