Business Details
About
Home Health Care ServiceSenior Citizen Center
Home Instead® has built a reputation for providing quality home care for seniors. We provide companionship, meal preparation, transportation, medication reminders, dressing, bathing and hospice support. We’ve recently joined forces with Honor to expand the world’s capacity to care. The Honor Care Platform combines local care, 24/7 support, and easy-to-use technology to provide consistent care to the highest standards. We meet with you in person for care consultations, re-assessments, check-ins and more. Our highly trained caregivers (we call ours Care Professionals) are matched to your specific needs. And the Honor Family App keeps family members in the loop with daily Care Notes. Call today 314-862-4663 for a free assessment.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.7
29 reviews
5 stars
23
4 stars
4
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1 star
1
- DPDana PrinceAug 1, 20251.0This place is a JOKE. VERY Unprofessional and passive aggressive I am not sure if the owner and the people she employs are in entanglements. They make you feel uncomfortable and it came off as very dismissive with me being a person of color. Amy is the type of person that smiles in your face but is putting on a facade I think she secretly dislikes anyone that is willing to challenge her right along with the rest of her clique.
- LBLori Burkhardt-LurkJun 23, 20233.0Home Instead was hired upon recommendation of the Memory Care Center where my father was living to sit with him from 7pm to 7am as he needed to be watched overnight to prevent falls due to trying to get out of bed without assistance. We assumed the sitters were arriving at 7pm to sit with our dad, but on the 9th night of having a sitter, she showed up at 8:20pm, not at 7pm. My sister and our mom were at the Center with our father at 5pm to help him with dinner, and then sat with him from 6 to 7pm. The sitter was supposed to be there at 7pm and was not. My sister called Home Instead at 7:30pm and the staffer on the phone said the sitter signed in at 7pm. The staff person said that he would check around and call my sister back. At 8:20pm, Home Instead called back and my sister said that we would cancel the sitter for this PM and from here on forward as they had not shown up, and that she would just stay overnight with him tonight and on forward, and at that moment, the sitter showed up with a bag of food stating that she had been heating up her dinner. It took 1 hour and 20 minutes to heat her dinner? She also stated that during the past few times of sitting (this would be her 5th time with our father), our father was always in bed and asleep at 7pm. So this makes us wonder, did she leave him alone during this time during past sitting? We were very upset that this sitter was obviously doing something else during this one hour and 20 minutes of employment. My sister relieved the company of their services starting the next PM as my sister agreed to go ahead and have the sitter stay for this last PM as she was there. We did not receive any sitting notes for that night, as we had previously from this sitter and from the other three sitters. If you hire this company to sit with your loved one, I suggest being there at random times to ensure that the sitter is there when they are supposed to be there. We understand being a bit late due to traffic or other unforeseen circumstances, but 1 hour and 20 minutes? This is unacceptable. Hire with caution.
- MCMarien ColeOct 8, 20175.0Home Instead is a name we came to trust and appreciate. The Home Instead caregiver for my Dad became like family to us. She was responsible, caring, and compassionate. She played a major role in my Dad's quality of life.
- LWLinle WhiteApr 1, 20175.0Your company is the best. From the women who run the office (Shonte and Yolanda} to the woman who came out and met my Mom and Sister and signed us up (Chris P) Your girls are always on time, kind, caring and compassionate Every person you have sent to help her she really likes, and for me that is the bottom line. Thank You Home Instead for going above and beyond the duty of "EXCELLENT" Customer Service!
Frequently Asked Questions About Home Instead - St. Louis
What areas do you service?
Our office is in Brentwood and we proudly service the entire St. Louis county area, including St. Louis city.
Does insurance or medicare cover service?
Our service is currently covered by Long-Term Care (LTC) insurance policies. Medicare and Medicaid do not cover our services at this time.
How soon can I get service?
We understand you need quick service. We'll do our best to start within 24-48 hours, but factors like service length, location, and day of the week can influence scheduling, particularly on weekends and holidays.
What kind of screenings do you do for your caregivers?
For your peace of mind our Care Professionals undergo extensive screenings to ensure the highest standards of safety and reliability. We conduct comprehensive background checks at both state and federal levels. Additionally, all CarePros are required to carry their own auto insurance and demonstrate safe driving capabilities. Before beginning any shifts, each CarePro completes an 11-hour orientation covering our policies and client care expectations. Within the first 90 days of employment, they also receive specialized training in dementia and Alzheimer’s care. All of our Care Professionals are bonded and insured through us
Do you provide 24/7 care or only certain hours of the day?
We offer care in flexible blocks of hours tailored to your needs, up to 24/7 support, ensuring your loved one receives consistent and personalized care.
Can care hours be adjusted if needs change?
Yes, absolutely. Simply contact our office, and we’ll work with you to adjust the schedule to best fit your changing needs.
What areas does Home Instead - St. Louis service?
Home Instead - St. Louis services the entire St. Louis county area, including St. Louis city.
Does insurance or Medicare cover Home Instead services?
Services are covered by Long-Term Care (LTC) insurance policies, but Medicare and Medicaid do not cover them at this time.
How soon can service start with Home Instead - St. Louis?
They aim to start service within 24-48 hours, but scheduling can be influenced by factors like service length, location, and weekends or holidays.
What screenings are conducted for caregivers at Home Instead?
Care Professionals undergo comprehensive state and federal background checks, have auto insurance and safe driving capabilities, complete an 11-hour orientation, and receive specialized dementia and Alzheimer’s training within 90 days. All are bonded and insured.
Does Home Instead offer 24/7 care?
Yes, care is provided in flexible blocks tailored to your needs, including up to 24/7 support, with schedule adjustments allowed as needs change.
What payment options does Home Instead - St. Louis accept?
They accept payments by check, Discover, Mastercard, and Visa.
What are the operating hours for Home Instead - St. Louis?
Home Instead - St. Louis is open 24 hours a day, seven days a week.
How can customers benefit from nearby places like St. Louis School of Massage when visiting Home Instead?
Customers can visit the St. Louis School of Massage nearby for therapeutic massage services to complement their well-being before or after consultations or care sessions with Home Instead.
Are there professional services near Home Instead that clients might find useful?
Yes, places like Lutfiyya Law Firm and Frontier Property Management are nearby for legal and real estate needs, which clients or family members might find helpful alongside care services.
How might nearby medical and wellness centers complement the services provided by Home Instead?
Nearby medical spas like Celsius Med Spa STL and health professionals like Jessica K. Dowling LPC offer wellness and mental health services that can complement the in-home care provided by Home Instead.