Business Details
About
OptometryEye Care CenterSunglasses StoreContact Lenses SupplierOptician
Pearle Vision is proud to be once again recognized, as the 2022 Women’s Choice Award winner as their Best Eye Care Retailer. Caring for you and your eyes since 1961, the eye care experts at your Pearle Vision in Springfield provide genuine eye care to you with eye exams, state-of-the-art lenses, and a wide variety of designer frame brands. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. We welcome your current prescription, and work with all major health and vision plans including EyeMed, VSP and UnitedHealthcare. Many of our locations are now EyeMed PLUS Providers. Check with your EyeCare Center to see which insurance plans are accepted. Eye exams available at the independent doctor of optometry at or next to Pearle Vision. Doctors in some states are employed by Pearle Vision.
Location
Hours
Reviews
3.9
172 reviews
5 stars
112
4 stars
12
3 stars
4
2 stars
6
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being rude and dismissive.
Product Quality
Several customers reported issues with the quality of glasses and lenses, including incorrect prescriptions and poor durability.
Appointment Issues
Multiple reviews mention problems with scheduling appointments and delays in receiving glasses or contacts.
Positive Experiences
Despite the negative feedback, many customers highlighted positive experiences with specific staff members and the thoroughness of the eye exams.
Communication Problems
There are numerous complaints about miscommunication regarding prescriptions, insurance coverage, and follow-up on orders.
- BGBrody GardnerNov 14, 20251.0They didnt come get me for my telehealth appointment until 30 minutes after my appointment time, then just to tell me I cant do telehealth because of my prisms (which was not disclosed when booking on the website or when they called me to confirm yesterday). I wasted my whole lunch hour sitting to then be told I cant be seen. Ive only stayed with yall because of the staff and not even that is worth it anymore. Your glasses are cheap, your office is unorganized and I won't be back.
- DMDonna MooreNov 7, 20255.0Very happy with the service I got. They are now taking photos of the back of the eye to check for cataracts and eye disease. The doctor who did my exam was informative, friendly and patient.
- EBEdith BartonNov 3, 20255.0Excellent exam, very informative and thorough! I definitely recommend this doctor
- STShivon TuckerOct 22, 20251.0Took my husband here for glasses. They prescribed his glasses. He later came in for an appointment and told the lady at the front that his glasses where uncomfortable and needed a few little adjustments. She told him he should have done that his first visit and that she won't fix them for him now because he didn't say anything about it the first time. He told his actual eye doctor and he said that he would have a talk with her... Then they'll respond with this is an unusual response given that we have been great customer service providers for the past 43 years, mind you there are so many ratings on here that are one star with pretty much the same complaints from the exact same location. And it's not the doctor's necessarily I believe it's the people at the front desk specifically the lady that's at the downstairs desk.
- BKBryan KirklandSep 26, 20251.0I was told by the doctor that because I didn’t wear my contacts like the directions on the box, she wouldn’t write a prescription for them. What business is it of hers on how I wear a product that’s not even purchased though her. Been doing it for 35 years. I’ll never go to any Pearl Vision again. Do the job I’m paying you to do which is doing an exam and writing a prescription.
Frequently Asked Questions About Pearle Vision
Where is Pearle Vision Springfield located?
Pearle Vision Springfield is located at 1518 E. Battlefield Rd., Springfield, MO 65804, USA.
What are the operating hours of Pearle Vision Springfield?
Pearle Vision Springfield is open Monday to Friday from 8:30 AM to 6:00 PM, and on Saturday from 9:00 AM to 6:00 PM. It is closed on Sundays.
What brands of eyewear are available at Pearle Vision Springfield?
Pearle Vision Springfield offers a variety of designer frame brands including Burberry, Coach, DKNY, Dolce & Gabbana, Oakley, Polo, Ralph Lauren, Ray-Ban, Tiffany & Co, Tory Burch, Versace, and more.
What services does Pearle Vision Springfield provide?
They provide eye examinations, including Optomap Retinal Exams, prescription eyewear, and digital retinal photos (varies by location).
Which payment options are accepted at Pearle Vision Springfield?
They accept payment via cash, check, Discover, Mastercard, and Visa.
Does Pearle Vision Springfield accept vision insurance plans?
Yes, they work with all major health and vision plans including EyeMed, VSP, and UnitedHealthcare. Many locations are EyeMed PLUS Providers; it's best to check directly for accepted plans.
How can I schedule an eye exam at Pearle Vision Springfield?
You can schedule an eye exam online at https://www.pearlevision.com/pv-us/schedule-eye-exam/select-date-time?storeNumber=21054449
Are there other optometrists or eyewear stores near Pearle Vision Springfield?
Yes, nearby eyewear and optometrist options include Dr. Eric Gericke, Optometrist and Associates, and Eyeglass World.
What dining options are near Pearle Vision Springfield if I want to grab a meal after my appointment?
You can visit nearby restaurants such as Big Whiskey's American Bar and Grill, McSalty's Pizza Cafe, Fizz Sips-n-Sweets food truck, or Hardee's fast-food restaurant.
What other personal care or beauty services are available near Pearle Vision Springfield?
Near Pearle Vision, you'll find Michelle Nails Salon, Soulfire Hair Co and Esthetics, Regency Beauty Institute, and Soulfire Barber Lounge for beauty and grooming services.