Frequently Asked Questions About TRT Home Health Care
What is private pay home care rate and hours?
Private pay rates are applicable to home care services like in-home care, private duty nursing, and hospice home health aides. These services are provided by our home health agency based on a service agreement that we negotiate with the patient or their guardian.
Do you offer services on weekends and holidays?
Our services are typically available seven days a week, including weekends and holidays, to ensure continuous care for our clients.
Do you have anyone who can talk to the family, free of charge, to explain the services before we start?
We provide complimentary consultations with our bilingual staff, social workers, and placement coordinators. They can explain our services, coordinate care before it begins, and assist with Missouri Medicaid program applications if needed.
Do you have a minimum amount of hours that must be met daily?
We don't impose a minimum daily hour requirement for our services in Missouri, allowing for flexible care options.
Do you have set private pay rates?
We have established hourly private pay rates. Our billing is typically done in 15-minute increments, depending on the level of care required.
Do you have an on-call phone on-call 24 hours a day, seven days a week for emergencies?
We maintain a 24/7 on-call phone service to address any emergencies that may arise, ensuring round-the-clock support for our clients.
Am I allowed to request a replacement aide?
If you're not satisfied with your assigned aide, you can request a replacement. We strive to ensure you receive the most appropriate assistance for your needs.
Can a participant have a family member or friend ride along?
To adhere to patient protection and liability standards, we don't permit family members or friends to ride along. This policy is independent of Department of Medicaid and Home Services regulations.
What are the private pay rates and hours for home care services at TRT Home Health Care?
Private pay rates apply to services like in-home care, private duty nursing, and hospice home health aides, based on a negotiated service agreement. Billing is done in 15-minute increments depending on care level.
Are services from TRT Home Health Care available on weekends and holidays?
Yes, services are typically available seven days a week, including weekends and holidays, to ensure continuous care.
Does TRT Home Health Care offer consultations to explain services before starting care?
Yes, complimentary consultations with bilingual staff, social workers, and placement coordinators are provided to explain services and assist with Medicaid applications if needed.
Is there a minimum number of hours required per day for services at TRT Home Health Care?
No, there is no minimum daily hour requirement, allowing for flexible care options.
Can I request a replacement aide if I am not satisfied with the assigned one?
Yes, you may request a replacement aide to ensure you receive the most appropriate assistance.
Does TRT Home Health Care have a 24/7 emergency on-call phone service?
Yes, a 24/7 on-call phone service is maintained to address emergencies and provide round-the-clock support.
Are family members or friends allowed to ride along with care aides?
No, to comply with patient protection and liability standards, family or friends are not permitted to ride along during care visits.
What are the operating hours of TRT Home Health Care?
TRT Home Health Care is open Monday through Friday from 10:00 AM to 3:00 PM and closed on Saturdays and Sundays.
Where is TRT Home Health Care located and what are some nearby places of interest?
TRT Home Health Care is located at 5850 Delmar Blvd, Suite A, Saint Louis, MO 63112. Nearby places include Loop Trolley for transportation, Lucier Park for outdoor activities, and several beauty salons such as Studio Posh and Natural M's Beauty Salon where clients might visit before or after appointments.
How can nearby transit options like Loop Trolley assist customers visiting TRT Home Health Care?
Loop Trolley offers convenient transportation in the area, making it easier for customers to reach TRT Home Health Care and explore nearby places in St. Louis.