Missouri Foot and Ankle

Reviews

• MK

  Maria Kremsreiter

  Mar 28, 2024
  1.0
  I recently left Missouri Foot and Ankle because the office staff of Dr. Allen Jacobs acted unprofessional and uncaring. I first made an appointment in January and Dr.Allen Jacobs explained what a bunion deformity is. I told Nikki that I would like the surgery & I need it to be scheduled for May 31st. She said she will call St. Luke’s to get that scheduled and let me know. I was told to come back in February. I was told the same information by Dr. Jacobs and Nikki still did not hear back from the hospital. I was told to come back in March to sign the consent forms for the surgery. On that visit Nikki stated that she still has not heard from St. Luke’s and they are short staffed and she might not hear until a WEEK before the surgery. I said that is not acceptable to me. Flo, the office manager then places a call to St. Claire hospital in Fenton and got me in. When I said why didn’t you get me in months ago I was told that it was my fault because I wanted to go close by. I needed the date confirmed so the distance did not really matter. Then in mid March I got a letter stating that the hospital was not in network for my insurance. Why didn’t they look that up after my first visit? The office wasted my time and my money. No one gave me an apology. Completely unprofessional and Dr. Jacobs kept explaining to me what a bunion was. I got it the first time.