Pure Barre

Reviews

• TG

  Tenley Gensler

  Dec 17, 2025
  5.0
  Never been
• MW

  Ms Lynette Woods

  Oct 6, 2021
  2.0
  Very welcoming environment until you decide to cancel your membership. Nothing welcoming about their process nor their willingness to offer options on canceling. I text them and then they call me to discuss what I just spelled out in a text. I really enjoyed the classes until I had to have surgery. I signed up for a 3 month membership. I had surgery during Month 2. They put my membership on hold. Once I had recovered I agreed to pay for the last month on my contract. Instill could not get motivated to go back so I contacted them to cancel because $165 is a lot to pay for nothing. When I signed up they were calling and and following up, Making sure I was good and getting to classes. This was a part of what encouraged me join the club because one of the ladies let me know that this was a small knit community and that check up on members regularly. Where is this energy now? . Also, When I signed up, I lived near the club. Now I don't and am disappointed that I cannot cancel a simple membership without going thru unnecessary hoops. Where is the customer service department for members who want to cancel? With technology , docusign, snail mail, I'm sure there is another option to offer members who want to cancel and who cannot get back to that location. Very disappointed that I had to use my time to write an unfavorable review for a company who obviously did not care for my future business hence making it difficult to cancel. I do not understand.. but I guess I do.
• SB

  Susan Batzold

  Jan 21, 2021
  5.0
  This is the first exercise plan that I've truly enjoyed. The staff are amazing, encouraging and just the BEST!!!

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