Quest Diagnostics

Reviews

• NC

  Nan Carrel

  6 days ago
  5.0
  QUEST DIAGNOSTICS IN LEE’S SUMMIT, MISSOURI HAS A GENUINE FIRST-CLASS JEWEL OF AN EMPLOYEE IN MARY SMITH. First, let me tell you a little about myself. Ever since I have had to have blood drawn through the years (I am 70 years old), I have been told I have tiny veins and/or rolling veins. Multiple needles are often used when 1 needle should be enough. I have gone to a number of different facilities and kept suffering the same pain. My doctor wants my blood tested every 3 months. This frequency increased my dread of the procedure even more. THEN I MET MARY SMITH!!! Consistently, she is able to pierce my vein on the first try with only the slightest discomfort when the needle enters the vein. She is extremely efficient and works quickly. On top of her tremendous skill, she is a very friendly woman with a warm heart. I have decided that I will only allow Mary Smith to take care of me when I visit your facility. I KNOW THIS SOUNDS A LITTLE STRANGE, BUT MARY MANAGES TO MAKE A BLOOD WITHDRAWL, A VERY ENJOYABLE EXPERIENCE. Sincerely, Nancy Carrel
• AQ

  Ahmad Qubbaj

  Mar 23, 2026
  1.0
  Doesn’t matter if you schedule an appointment or not. Your time means nothing. You will wait no matter what. This is what happens when you eliminate the people
• BD

  Benjamen Dorrell

  Mar 17, 2026
  1.0
  Absolutely terrible experience. 1. A scheduled appointment still net a 45 min wait. 2. Once into the patient room we still spent over 45 minutes with the nurse struggling to use her computer system. She was unable to use context and think outside the box for entering in the names of the Dr. and facility that sent me. I had to help her spell out what GI means and I had to Google the Dr.'s name for her since the Nurse Practitioner signed the order and wasn't automatically coming up in her software system. 3. I was nearly sent home with the stool sample kit and ZERO instructions. I had to ask all of the questions and when I asked about when/how to return. I was told "just bring it by in the morning". 4. I show up to drop off the sample only to find out you have to check in and do more paperwork and WAIT in the waiting room again. 5. Even the touchscreen system for this is very illogical. You have to press the "Help" button to then see a menu with the option for "drop off serum sample". In what universe is that intuitive? Ultimately this is a joke. This is such a sad sad representation of where the nation is headed in its relentless effort to reduce employee overhead. Places like this no longer have receptionist and its infuriating unless everything goes absolutely according to plan. What if the plan is being made by nurses new to the system? Such a shame. If I had any choice I would never ever visit this place again.
• WW

  Weldon

  Feb 26, 2026
  5.0
  Very fast, friendly and professional. I like the Quest Portal which retrieved all of me lab results back more than 10 years -- very handy. 90% of results were available in a day. A few took 5 days.
• JD

  Johanna Dunigan

  Feb 23, 2026
  2.0
  I've historically had decent experiences here (aside from almost always getting blown veins from their blood draws), but just know that the "standby list" is a joke. I was fine waiting the 30 to 60 minutes advertised upon check-in, but I waited 2 hours for nothing while they served 1 or 2 people at a time. Apparently the 2 minutes it would've taken to let me pee in a cup would've destroyed the universe. Not a super fun experience today. So if you're planning on going here, let my awful morning be a lesson to you. Make an appointment. The standby list is a terrible purgatory.

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