LensCrafters

Reviews

• BB

  BoyH

  3 days ago
  1.0
  The front desk staff at this location are rude, unprofessional, and couldn’t assist a guest although there were three women working and I was ten minutes early, not late. They also messaged the wrong date prior to my arrival. However, the store has inundated me with emails regarding me as a valued customer and book with them. They did not speak with myself prior to the the day of the exam, yet proceeded to tell me that I would owe $150 or $50 for rescheduling, all within a couple minutes of them ignoring my presence when I walked in. One mentioned that she works seven days a week. I did not need to know this info. I will NEVER return to this LensCrafters. Each experience has been progressively worse. I feel they are on the verge of going out of business because their tactics seem desperate and deceptive. The Oakley frames I viewed in the trays were the same ones from at least six years ago. Terrible customer service & poor maintenance of insurance records & files. This was not the first encounter. Run.
• BP

  Ben Pritchett

  Feb 19, 2026
  5.0
  Ben, the customer service provider, is a great example of what customer service should be. He is the reason we'll continue to drive 45 minutes out of our way to visit this Lense crafters.
• SA

  Sina Aiono

  Feb 18, 2026
  5.0
  Excellent service. I have spent hours trying to find frames that I like and after seeing an example of what I was looking for Kathleen helped me find something in 2 minutes! Kind and knowledgeable about the products. It keeps my family coming back. Thank you Kathleen.
• KK

  Kim

  Feb 18, 2026
  5.0
  Kathleen and bolles were awesome. I have anxiety really bad and they made my experience the best and made me feel so comfortable.
• JT

  Justin (TMD45X)

  Feb 11, 2026
  5.0
  Ben was great! He's helpful, kind and knowledgeable about the difference options for frames and lenses.

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