SSM Health Spine & Pain Management Center

Reviews

• BT

  Brandon Thornton

  4 days ago
  1.0
  Horrible Office Help... Lucio is awesome but the Office lady's up front are terrible... I went here a few years ago and was wonderful but now they want to argue, hangup on you, and simply dont care to do anything other than set a followup many weeks out and pass you off so they can treat the next customer without any kindness. Absolutely terrible.
• CG

  Cynthia Gates

  Mar 31, 2026
  5.0
  First of all, I love the sweet lady with a beautiful smile at their front desk. I don’t know her name, but she does have a British accent. After speedy check-in (noted with a smile), I waited maybe 15 minutes and then was called to the back. Dr Kenyon and his team are very professional at what they do while being friendly. Also, Dr. Kenyon is excellent at targeting my pain and I swear I already feel better when I leave. Thank you all!!
• DS

  Dalton Sidebottom

  Dec 30, 2025
  1.0
  My review is for Dr. Chen as a pain management specialist. I have documented nerve damage in my neck and have undergone two disc replacement surgeries with no improvement. I was referred to Dr. Chen specifically for pain management. Initially, the experience was positive—he was attentive, optimistic, and reassuring. Since then, we have gone through multiple interventions, including diagnostic testing, medial branch block (MBB) injections, trigger point injections, and physical therapy. I have already completed home PT previously and am now being referred again, despite no meaningful benefit from prior completed courses. At this point, rather than offering a new treatment plan or escalation of care, I am being told I need to obtain yet another referral to a different provider. After exhausting the standard pain management options without relief, this response is deeply concerning. This situation reflects either a lack of appropriate expertise in managing complex nerve pain or a failure to provide continuity of care, both of which are unacceptable for a pain management specialist. Patients with chronic pain deserve proactive problem-solving—not dismissal once common treatments fail. If appropriate care and guidance do not begin promptly, I will be pursuing escalation through The Joint Commission and consulting legal counsel to determine next steps. Edit: will only converse by phone not through email. When i try to send a second email there is a server error and has been since ive been trying.
• KK

  Kathy Belt Kempker

  Oct 28, 2023
  5.0
  Very polite people... The resepionist was very helpful.

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