The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Ann was extremely rude and dismissive towards me, I explained to her in detail before she started that I had rolling veins and that I dont like being stuck multiple times! I also told Ann that I am in and out the hospital a lot and they can only get veins in my hand she dismissed me and stuck me in my arm anyway and nothing happened, she then continued to dig in my arm until I screamed! Ann yelled at me and I yelled back in defense, she then asked if I wanted someone else and I said yes! Jemecia, then assisted me and she listened to me and found a vein in my hand and withdrew the blood in the 1st attempt! Jamecia was patient and pleasant! ANN IS A NIGHTMARE WITH NEEDLES! I will definitely tell people to avoid this place or to specifically avoid Ann! Ann was rude, disrespectful and acted as if what I had to say did not matter about my own body. I feel like I paid money to be tortured by her! Jemecia was a saving grace!
TD
Tiera Davis
Mar 30, 2026
1.0
Set and appointment on 3-28-2026 for 11a.m. Got there and my name was called and employee at Quest had a very nasty horrible attitude starting cursing saying she wasn't doing anymore urine test. The other employee there apologize on her behalf and told me that the machine for the urine sample was down. Instead of cursing at me being all ghetto and rude she should have said that at the beginning. Fast forward today 3-30-26 I had and appointment. Unfortunately the machine was still down. When you set and appointment online they have you to select what you're visiting for. Why keep wasting people time. Should have called and informed all of us that reschedule for today that the machine was still down. I won't ever visit this establishment again!
BK
Brittany Kryger
Mar 27, 2026
5.0
Thank you Ariana for making my 22 month old twins feeling at home and helping with them when I had to come in for lab work.
PF
Patricia Fowler
Mar 21, 2026
5.0
I always use this location on N. Lindbergh. Always great service.
KJ
Keith Jenkins
Mar 16, 2026
4.0
Easter was great!! Her phlebotomy skills and customer service were top notch. She's a Veteran like myself which made the visit enjoyable. Hats off to her supervisor, Don Chu, for hitting the mark on this hire!!
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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