LensCrafters

Reviews

• MP

  Madison Palmer

  4 days ago
  5.0
  Very kind and knowledgeable!
• DD

  Drew Dixon

  Mar 28, 2026
  5.0
  Annie at lenscrafters was a life saver!! Came in looking for some assistance with my current pair of glasses and she did not even hesitate to jump in and help out. When I am ready to replace my current pair I will absolutely be back! Thank you so much
• JV

  Jenny Vitiello

  Mar 28, 2026
  5.0
  Awesome place to get glasses and they are so nice and I'll be coming back
• EE

  Elma

  Mar 6, 2026
  1.0
  LensCrafters is one the the places I'm not going back to. I wear glasses since I was a teenager but I never ever had experienc we had with this place. Last year I bought my glasses from there. First, they tried to push me to get insurance for my glasses wich as an experienced glass wearer, I knew it's not necessary. I never break my glasses even one. I also like to get new glasses every year or two so I realized I do not need the insurance. Two things that matter to me are my glasses to be light-weighted with good non scratch lenses. So I paid a lot out of poket which was ok, because I thought I'm going to have nice glasses at least for a year. However, less than 4 to 5 months my lenses had so many scratches which I find to be not normal for an expensive product. So I went back to the store and explained to them what happened. they asked if I have insurance and when I said no it was like they don't want me there. I was told they can not do anything. they even DiD NOT even asked me to give them the glasses, they did not even look at it or at least pretend they care, and with a dismissive attitude. I believe they are not familiar with the idea of customer service.
• TR

  Tyler Rambis

  Feb 25, 2026
  5.0
  I should have written this a long time ago. My experience with LensCrafters has been consistently positive from the first visit to today. It was my first time needing glasses, so I had a lot of questions. Teresa and the staff took the time to walk me through frame options, lenses, and pricing, and they worked to find the best value since I didn’t have insurance. When I returned to pick up my glasses, the store was busy, yet they still acknowledged me quickly and made sure I was taken care of. That kind of attentiveness matters. Over the past two years I’ve stopped in several times for adjustments, and each visit has been the same — prompt service, professional courtesy, and no sense that I was inconveniencing them. They even showed me how to make small adjustments at home to save a trip. Consistent service, fair pricing, and dependable support after the sale. Five stars.

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