Emergency Room at SSM Health DePaul Hospital - St. Louis

Reviews

• CS

  Catherine R Smith

  4 days ago
  1.0
  I was taken her by ambulance for symptoms of a geart attack. I stayed in the waiting room the whole time in a wheelchair. They came to get me for labs and xrays then back to the waiting room. I do not feel like I was truly taken care of. They sent me home with a prescription and never told me what was wrong . The dr i saw was not very informative she didnt ask many questions. If i was not in the ambulance i would never have been at the hospital its the worst.My script was for acid reflux and that's not what I came in for. I believe they just had to send me home with something just to satisfy me. I was in too much pain to say anything just wanted to get away from there. It was ridiculous. I hate that place.
• AJ

  April Jefferson

  5 days ago
  1.0
  The wait time in this hospital is astronomical. 4 hours still waiting to speak with the doctor. I am truly flabbergasted by this health care system. Honestly do everything you can to stay away from it.
• BC

  beth cleveland

  6 days ago
  1.0
  Worst experience I have ever had at DePaul and I always chose to have my surgeries and ER visits there the last 9 years even when everyone around me told me not to. But I never had a horrible one until last night. I came in by ambulance around 1. Am thinking I was having a stroke, very scared and very sick and uncomfortable in my own skin. I understand the ER was understaffed. The waiting room appeared to be filled with mentally ill people that had been discharged hours and hours before and were hanging out there. After waiting in a wheelchair for sometime to even be seen( mind you I was thinking I was having a stroke and terrified) I was taken into an exam room, waited for some more time before even being seen by anyone. The one night nurse seemed overly bothered by the fact I was even there in the first place. She was rude barely answered my questions. The ER DR on duty was actually very kind and did run tests with explanations as to what he was looking for my for and there was one nurse with pink crocs that you could tell was genuinely sorry they were short staffed and you could tell she liked her job. The other nurse finally started an IV and rolled Me back out into the main waiting area in a wheel chair hooked up to an IV and told me she had no idea how long I would be there and I barely saw her sitting at that desk the remainder of my visit. Keep in mind no exam rooms were being used by then. I did not see a security person for the rest of that time either. I felt unsafe and vulnerable out in the open in my current situation on top of feeling so horrible and scared. At 5 am it was like last call at a bar….. basically telling these others they couldn’t stay in there anymore and had to leave, basically a handful had to leave on foot or catch that first bus of the day. With that being said there was myself and a couple other people left. Still no security and no Nurse at the desk. It felt sketchy because every time I opened my eyes, one of the others who didn’t leave kept moving a chair at a time closer to me while talking to themselves until there was only one chair between us, while the other was using the phone mentioning people (myself )were listening to her conversations. I finally saw pink shoes and asked if I could Please wait in one of the empty exam rooms because I was so uncomfortable and she was kind enough to let me. I have never had any experience at any hospital like last night.
• KM

  Kim McAdams

  Apr 5, 2026
  3.0
  The care and treatment was fine the issue I had was afterwards. While sitting in the waiting room for about an hour after being seen the nurse came out and was questioning me about my presence why was I still there did I need a bus pass although the busses were no longer running at that time and that I could not stay there all night I had to leave. I lied and said some body was picking me up at 2 as I had just become homeless and wasn't sure where I was going or how after exhausting shelter references ... Anyway,as she said this while people were in the waiting room I was so embarrassed because she came out 2 more times telling me I could not be there and what happened to the person picking me up at 2 I wasn't bothering anybody I was quiet not moving around or causing a disturbance there were plenty of seats available,so I didn't understand the reason for that especially the way she came out and announced it instead of coming over to me and speaking quietly to me. I'll never come back again if I can help it
• AG

  Anthony gray

  Apr 3, 2026
  5.0
  My nurse and her assistants and the doctor was phenomenal, They were very friendly, professional, courteous, and understanding, these people should be the catalyst for hospitals caring about the patients. Thanks DePaul your overnight staff are the best.