Miracle-Ear Hearing Aid Center

Reviews

• DD

  Darren

  4 days ago
  5.0
  I was facing several obstacles obtaining hearing aids. Alexandra worked to solve the problems and make sure that she had done all she could to give me my hearing back
• PM

  Proud KC Community Member

  Feb 16, 2026
  5.0
  Alexandra has been my audiologist for a while - she’s amazing!!
• CG

  Christa Gould

  Feb 16, 2026
  1.0
  1 Star – Extremely Disappointed in Return Policy and Handling of Elderly Patient I would strongly caution families caring for elderly loved ones before choosing this company. In November 2025, I scheduled a hearing aid consultation for my mother-in-law, a retired widowed senior living independently. She was very excited about the possibility of improving her hearing but was very concerned about the cost and whether the hearing aids would work for her. We were assured that customer service was a priority and that if anything did not work out, returns would not be an issue. We initially intended to use the financing/payment plan option. However, we were strongly encouraged to pay in full upfront. We were advised that financing could negatively impact credit, would accrue interest, and would ultimately cost more. Based on those conversations, we paid over $5,000 in full at the time of purchase. At her fitting appointment, she expressed that the hearing aids felt uncomfortable and that she still could not hear clearly. We were told there would be an adjustment period and encouraged to trust the process. Her next follow up appointment, a week or so later in December 2025, we were given similar guidance. Shortly after, my mother-in-law was admitted to the hospital and later transitioned to hospice care. I notified the office that she was hospitalized and unable to attend her next scheduled appointment. I explained that she had stopped using the hearing aids because they were not functioning properly for her and that they were sitting unused in the box. I was told not to worry and that they would take care of her. I blindly believed them, and at this time didn’t know my mother in law was going to pass away. During this time, my mother-in-law attempted multiple times to contact the office regarding her concerns and the return window. She did not receive a response. She remained hospitalized and later transferred to hospice care until she passed away in January 2026. The hearing aids were never used beyond the initial fittings. The day after her passing, I contacted the office to explain the situation again and asked whether there was any flexibility in the 30 day return period given the medical circumstances and our prior communication. Even a partial refund in exchange for returning the unused hearing aids would have been appreciated. A few days later, I received a voicemail expressing condolences but stating that the 30 day window had passed and nothing could be done. I was advised that I could “gift them to someone.” Which is insulting in itself… and makes no sense because they knew they weren’t working. They said something in the hearing aid probably needed switched out, which also doesn’t make sense when they were BRAND new. I understand companies have policies. However, when working with elderly patients, especially those who become hospitalized or terminally ill during a return period, there should be room for compassion and reasonable flexibility, particularly when the office had been informed throughout the process. Over $5,000 was paid upfront for hearing aids that ultimately sat unused due to hospitalization and end-of-life care. We communicated in good faith and trusted the assurances we were given. I truly believe that if we had went with the payment plan option, we’d be having a different conversation, as we would have owed 99% of the remaining balance. Families should be fully aware of how strictly the return window is enforced, even in medical hardship situations. Please, do not make the same mistake we did. Do not use this company. And if you do, PLEASE go with the payment plan option.
• DB

  Debbie Bailey

  Jan 28, 2026
  5.0
  Amazing Alexandra is beyond the best. My momma can hear 🥳 Thank you for all you do for us and anyone that comes here. Need to hear better Please go see Alexandra. Thank you for being good with momma 💕
• JR

  Joe Rowley

  Jan 9, 2026
  5.0
  Will work with you to assure that your hearing is as good as it should be.

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