LensCrafters

Reviews

• JY

  jennifer young

  6 days ago
  5.0
  I had a great experience at LensCrafter at the Woodbury location! I was helped by a tech named Emma, who was basically a super-woman. She seemed to do a little bit of everything and kept the whole process running smoothly. I also met with an older doctor who had a one-of-a-kind way of talking that definitely made the visit memorable in the best way, haha. The exam itself was quick and efficient, and I got my updated prescription without needing anything else. I will be back .
• DS

  Diane Sanchez

  Nov 17, 2025
  5.0
  I had a wonderful experience at my glasses appointment. Emma, the lead tech, was incredibly kind and knowledgeable—she made the whole process easy and comfortable. I unfortunately don’t remember the doctor’s name, but she was great as well and took the time to make sure my prescription was just right. I also remember a lady named Beck who was very helpful and welcoming during my visit. Overall, the entire team was professional, patient, and made me feel well cared for. I’m really happy with my appointment and would definitely recommend this location!
• JL

  Jared Logsdon

  Nov 17, 2025
  5.0
  LensCrafters offered a wonderful experience, as I just moved into Minnesota. All staff members were professional, courteous, and happy to be there. The manager Angela happily offered up a greeting and a smile as I walked through the door, and guided me to where I needed to be. I met the lead tech there named Emma, who was knowledgeable and helpful before my exam. I recommend giving that girl a raise, as she was definitely a GIRL BOSS! I had my exam with Dr. Yang who was very charming, but professional. He gave me some prewarning about an early onset eye condition, that I didn't even know of (I went to Pearle for years prior). After getting my updated prescription I met with a glasses expert named Dolly who helped me find the perfect pair of glasses. I struggle finding any glasses that fit, as my head is very large, and my PD is obscenely unique. Luckily, everyone at LensCrafter made the process smooth, fast, and enjoyable. I can't say that for any previous establishments.
• TD

  Tony Denow

  Nov 9, 2025
  2.0
  The presale side of lens crafter is outstanding. People are so friendly and they are open at convenient times. Which cannot be said about a lot of other eye care places. Where Lens Crafters falls, and falls flat, is post sale. I purchased two pair of glasses at their buy one get one half off. I’ve been back several times over the past year describing pain caused from my glasses from being out of adjustment. And I was told that my glasses are hard to adjust and this is just part of living with the glasses I selected. One of these pairs are Oakleys which should be very standard, they are sold nearly everywhere. I don’t believe their personnel are trained to make adjustments at the level their eyewear demands. I will not be returning.
• NS

  Navneet K Srivastava

  Nov 3, 2025
  2.0
  A few months ago, I have purchased a pair of Ray-Ban glasses with progressive lenses designed to cover distance, intermediate, and near vision (for driving, TV viewing, and reading/laptop work). Unfortunately, trying to meet all three needs with one pair didn’t work well for me, mainly for near vision, e.g. for laptop use—which makes up most of my day—the experience was frustrating. Only half of the screen appears clear at a time; turning my head makes the other half clear but blurs the first half. I returned the glasses within a week and shared this feedback. They replaced them with a new pair, but the same issue persisted. I was told this is the best possible outcome for this lens type. As a result, the glasses now sit unused in my drawer since with my current vision, I can manage driving and TV viewing without them. Pros: ✔ Good customer service – responsive and accepted feedback ✔ Quick replacement without hassle Cons: ✘ Technical limitations of progressive lenses were not explained upfront ✘ Not suitable for extended laptop work despite being marketed as multi-purpose Bottom line: If considering going for progressive lenses, be aware of its limitations, as shared with me. If most of your day involves computer work, consider dedicated single-vision or office lenses instead of progressive lenses.

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