LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
I’m very disappointed with the lack of follow-up and professionalism from this business.
I was notified in around after mid-November that my glasses were ready, but due to holiday travel and work, I didn’t pick them up until early January. When I picked them up, the associate told me I could still exchange them within 30 days if they didn’t work out.
After wearing them for a few days, the frames were clearly not fitting properly. They constantly touched my cheeks and shifted whenever I talked, making them very uncomfortable. I went back to request an exchange, and the manager allowed me to pick a different pair but said they needed corporate approval because the exchange crossed into the new year. I was told it could take a couple of weeks.
Since then, I have called multiple times over more than two months asking for updates. Each time I was given a different explanation — backlog, processing delays, the manager being busy, or the manager being sick. I was also told several times that someone would call me back, but no one ever did.
At this point, I’m left with over $800 pair of glasses I can’t wear comfortably and still no resolution.
I understand delays can happen, but the complete lack of communication and follow-through is unacceptable. Customer service shouldn’t end once the payment is made.
I hope the business takes this feedback seriously and improves how they handle customer issues after a purchase.
TP
Tracey Peterson
Dec 30, 2025
5.0
Staff was friendly and helpful throughout the entire process from eye exam to purchasing glasses.
TD
Tyler Williams (Devilchill)
Oct 8, 2022
5.0
Pretty good
EB
Elizabeth Borchert
Sep 6, 2022
1.0
Eric is horrible. Swears at customers,kicks them out, because he's asking for inappropriate information. He needs to be fired!! Maplewood mall location!
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Maplewood Mall offer?
We provide comprehensive eye exams, premium lens solutions, and a wide selection of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
We offer designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Do you accept vision insurance plans at LensCrafters?
Yes, we accept most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the store hours for LensCrafters at Maplewood Mall?
We are open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online using our scheduling link.
What payment options are accepted at LensCrafters?
We accept American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, cash, and check.
Do you offer in-store pickup for products?
Yes, in-store pickup services are available for your convenience.
Is LensCrafters at Maplewood Mall wheelchair accessible?
Yes, our store has a wheelchair accessible entrance.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit Twin Cities Crepes & Waffles for a meal or Chacos for shopping nearby.
Are there other shopping options near LensCrafters at Maplewood Mall?
Yes, nearby you will find stores like Bath & Body Works, Claire's, and Old Navy Maplewood for a variety of shopping needs.
Where can I find other eyewear and optical stores near LensCrafters?
Sunglass World and Dr. Jeanny Liu-Wu, Optometrist, and Associates are nearby alternatives for eyewear and eye care services.
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