Pearle Vision

Reviews

• NH

  nasra hersi

  1 day ago
  1.0
  If i can i should give them below one star the customer service are not welcome i bought a glasses i paid almost $800 and was too tight and i ask to change and the second one i had same issue i came back and told them i have same problem and they said now you have to pay $50 i paid and i ordered another one it has same issue i wore only one day and i told them these glasses aren’t working for me and the guy i met told me you have to pay another $50 dollars and i say i can’t can i get my money back he said was none refundable i left my glasses and leave the place so i never recommend any one to purchase any glasses they so weird
• TM

  Tom Moran

  6 days ago
  5.0
  Sally shepherd helped me at pearl vision in Edina outstanding , took the patience to help me find a new sporty look when I didn’t know what I wanted ! She found a pair with a brow bar , very pleased love them.
• EF

  Emily Feicht

  Mar 20, 2026
  5.0
  I loved both experiences with providers at this location. Last year, I had some frustrations with my glasses. The doctor listened and adjusted the distance prescription. When I said that sometimes I take off my glasses for sustained computer work or immediately when I get home for the day, he told me to continue rather than buying a pair of readers or bifocals. If less was helping, do less. This year, I scheduled an appointment for my kiddo. I saw that it would be a different provider and took the slot anyway. She listened to his statements about near vision. At the end of the exam, she said it wasn't corneal/eye shape but muscle issues. She didn't recommend glasses but offered a referral to vision therapy at an independent shop. I can feel wary around the medical profession, because I don't understand insurance well. To have two different providers at this location both listen to what the actual issues were without trying to sell the front half of the shop has been so fabulous. I wholeheartedly recommend this location!
• RO

  Ryan Olson

  Mar 13, 2026
  5.0
  Smooth process, in and out with help from multiple staff members. Sally was very thorough in helping me get fitted for glasses and ordering what I needed.
• BB

  Beth

  Mar 7, 2026
  1.0
  I don’t normally review places but I had a very disappointing experience at Pearle Vision in Edina. The management was rude and dismissive, and the overall customer service was poor from start to finish. I tried to address a concern about my visit, but instead of helping, the manager seemed annoyed and unwilling to listen. Rob in particular was very unprofessional in the way he handled the situation. His tone was disrespectful and it felt like my concerns were not taken seriously at all. When you’re trusting a business with your vision care, you expect a basic level of professionalism and respect, and unfortunately that was completely lacking here. I left feeling frustrated and undervalued as a customer. Based on this experience, I would not recommend this location and will be taking my business elsewhere.

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