LensCrafters

Reviews

• LM

  Larry Mckenzie

  2 days ago
  5.0
  Services have been great.
• AA

  Ashley

  Dec 31, 2025
  5.0
  Blown away with the exceptional, kind, experienced staff- a rarity these days. I spoke with a few of the team members and had the same pleasant, knowledgeable experience with each person. Suad repaired a pair of glasses for me, and will be ordering new frames from this store moving forward. A hidden gem of people, with so many gorgeous frames to shop from. Thanks again.
• WC

  Wanda Chomilo

  Dec 30, 2025
  5.0
  The Northtown, Blaine, MN store has great customer service. I’d been told, 1- incorrectly, by my insurance, that they were not in United Healthcare network, making me go to the Rosedale, MN site. Their staff seemed unable to handle quickly my frustration at the computer going down. 2- When asked for special help finding a frame that would fit my extra-large head, they didn’t seem to understand, so the frames dug into my head near the ears, causing dents there & headaches. 3- they put in the pre cataract prescription, so they had to be sent back 4-MD is accurate in her testing & assessment of my need for bilateral surgery. 5- they couldn’t fit the frames well when I returned 6- I went back to the Northtown store, where, in 10 minutes, Suad accurately fixed the temple area as well as the area over my nose. Please recommend that Rosedale staff get better training in fitting frames, that they, on the first try, recommend the client to come back when the lab person is there—( they finally did that on my 3rd visit to the store, which is not situated in a good place at the shopping mall.) I will ALWAYS get my service at NORTHTOWN store. I was minutes from reporting terrible service to my insurance, United Healthcare Please give NORTHTOWN AAA+++
• HL

  Hulda LaBreche

  Dec 28, 2025
  5.0
  My husband and I were enjoying Northtown Mall the day after Christmas, and I suggested I might stop into Lens Crafters for some help with my progressive lenses. For some reason, as my yearly exam approaches, I have had difficulty from the beginning with this pair of lenses. It is a long story of struggle, but Kade at this location was very reassuring that the glasses actually were correct, and we decided that it was most likely either a more dramatic change in vision over the last year OR that my small cataracts were causing more issues with my sight. He was very gracious and professional in a very nice open and inviting atmosphere, and he even offered to change my nose pads which had become greenish with oils and makeup over time. I left feeling so much reassured that up to the time of my appointment next year I could feel comfortable that my glasses were fitting as best they could. Thank you, Kade, for the very good service for which I offered to pay, but was given for free, from a place I would encourage others to visit if they have vision needs. HAPPY NEW YEAR!
• EC

  Elena Carlson

  Dec 20, 2025
  5.0
  Had a lovely time with Jared the store manager he was very helpful and understanding.

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