Kroger Pharmacy

Reviews

• JC

  Josh Caps

  Dec 6, 2024
  1.0
  My partner and I have used this pharmacy for a long time. Recently, because we are going out of town for a week or so, and we and our dog rely on daily prescriptions that our doctors and vet provide, we have been in touch with 4 different people at this pharmacy over the last few weeks so that we could be proactive and work with them about needing a few prescriptions filled early (they will run out partway through our trip) - including anti-seizure medication. In response to advice from someone on the phone at the pharmacy, my partner went up to the pharmacy with a print-out of our travel arrangements including dates, flight numbers, etc., so the pharmacy has them on file for audit purposes. The pharmacist who was working that night behaved like an unprofessional bully, and proceeded to scold my partner for not "keeping track of how many pills are left" and "planning vacation around it" (as if it is their fault for needing to pick up a prescription every 90 days to function, and despite the fact they went up there TO HELP the pharmacy by providing documentation for them). He made sure to stress the massive inconvenience this is and how big of an ask it is, made my partner beg in a grocery store for help about how to get their daily medication and publicly disclose their condition. My partner and I both work in healthcare and have for a long time, and it was astounding how intentionally and unnecessarily cruel this pharmacist was. I am not complaining about the difficulties of dispensing a medication early, as a simple "I'm sorry but I am not sure if we can do this" would have sufficed. It was the lack of decency, and casual cruelty, by someone in a position of authority that I find simply unacceptable in a professional environment. Unfortunately, one problematic individual is enough to offset the other kind employees who work there. Do yourself a favor and go elsewhere. There are many pharmacies in the area.
• AP

  Allison Pippin

  Oct 30, 2024
  1.0
  My personal family is from Ohio, so I still have doctors I see in that area despite living in the area of this Kroger in Michigan. I had a prescription written from an Ohio doctor, and when I went to get it filled the pharmacist told me she was uncomfortable and refused to fill my prescription because of its class and due to the prescription being from Ohio. The whole experience made me feel confused and embarrassed, and I felt judged based on my appearance that the prescription was not going to be taken for its use. I will not be returning to this pharmacy again.
• DH

  Deb H-Bumford

  Nov 5, 2021
  4.0
  Joe, the pharmacy manager, is very knowledgeable, compassionate, and generally cares about giving customers the best service possible. He's has helped me understand my medications, interactions, and has assisted me with script issues. Shortened hours and lack of staff continuity can cause problems, though. Kroger needs to treat their employees better so they want to stay.
• MW

  Marci Williamson

  Oct 4, 2017
  5.0
  Nice Kroger's
• JM

  J M

  Aug 15, 2017
  1.0
  Very poor service from this pharmacy. I wrote a prescription for a patient and they sent my patient away without bothering to call me because the date was not filled out. They told my patient I needed to fill in the date and initial. Silly, but OK. I did just that and they still refused to fill the prescription. Why? I used a different color ink. Go around the corner to CVS. Much more professional and quicker to boot!

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