Planet Fitness

Reviews

• SS

  SirTigzzAlot

  Nov 12, 2025
  1.0
  How far this location has fallen and its due is horrible upper management and club management has completely ruined this club. I be been coming to this club for 2-3 years The only saving grace is the assist manager and a hand full of employees if they are still even there. They go through employees faster than the location is cleaned. Worms and drain flys all over the showers, other members talking about roaches in the expansion area and the burning smell coming from the vents when the heat comes on because they refuse to service the building. Night shift has a gentleman who just stares at members and refused to help when he decides he’s in a bad mood. I also overheard other members speaking one day about how they wanted to tan and he said” I heard what your boyfriend said” and he simply walked away from the seat without helping her same employee the he stares at people . You would think impact fitness would want the club to have a proper and professional club manager especially and some employees with the new club opening in Waterford. Suprised they never learned from the mistakes with club management. There is not a single reason to come to this location when the new one opens up. Upper management has completely flopped and the club manager should be removed immediately not like the club has had a issue with replacing people new faces every 2-3 months? Never seen a turn over rate that horrible in a Business However it’s not just Waterford but ALL impact fitness locations seem to have horrible management. Best part about this place is me saving $25 dollars a month and a garbage yearly fee for “up keep” and “ maintenance” that never seems to be completed. Instead of deleting this review like they done in the past maybe they can have a hard look at what they have done to make members feel this way and work on it. You got about 2-3 months. Pictures are from one of the showers in the men’s restroom.
• KK

  Kadek

  Oct 25, 2025
  5.0
  Great place and open 24 hours love it
• AS

  Alexa Stephens

  Oct 19, 2025
  3.0
  I used to work at this planet fitness so I understand what the environment should be like. I had an unpleasant experience with justin an employee, I asked for a tanning bed, and he gave me a dirty look, I asked what I did and he said it was because of a review my boyfriend wrote about him, I said that had nothing to do with me and I didn’t write it, and i just said i’d call another employee (Billy), and justin just walked off. No matter how you feel about someone there needs to be a level of professionalism and you DO NOT treat members like that ever.
• KJ

  KING JARI

  Oct 12, 2025
  4.0
  I love the atmosphere here. You have different shaped, goal oriented people working out together. Staff is pretty helpful. There is plenty of workout equipment so no long waiting for a station. They have massage beds, body sculpting machine, tanning beds and massage chairs. They have four showers. Bathrooms could be a little cleaner at times but I'm sure it's hard to maintain with all of the members that frequently come through within the day. Membership cost is fair. I recommended buying the black card so that you can have access to more things in the facility amongst a few other perks.
• SK

  Sophia K

  Oct 11, 2025
  5.0
  Pleasantly surprised with the quality of this gym. All of the machines are nice and new and tons of options. They even have a hip thrust or machine as well.As a full second area for abs and power lifting. Also, they have tanning rooms and massage beds if you're into that.

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