Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
277 reviews
5 stars
226
4 stars
9
3 stars
6
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others reported unprofessionalism and disengagement.
Doctor Experience
Dr. Sistick received numerous positive remarks for his professionalism, friendliness, and ability to make eye exams enjoyable.
Pricing Concerns
Several customers expressed dissatisfaction with pricing transparency and perceived high costs for services and products.
Overall Satisfaction
Many customers reported positive experiences overall, highlighting the welcoming atmosphere and quality of care, though some had significant complaints.
- SSSandy Silvestri4 days ago5.0Dr. Sistick was great. So friendly and knowledgeable. Maryan was so sweet and so helpful too. This was a great first experience, thank you 10/10 recommend!!
- TGT GDec 27, 20253.0I spent a lot of out of pocket money and thought I would have at least received lens cleaner, a eye glass cloth for cleaning but none of that was provided or suggested.
- CSCB SinghDec 23, 20251.0While the doctors are knowledgeable and provide good care, Dr Sistick specifically, my experience with the front office staff was disappointing. The employees appeared disengaged and uninterested in helping. When I asked about pricing, I was cut off with a “no” before my question was fully heard. One staff member repeatedly claimed she couldn’t hear me, despite clearly responding to other parts of the conversation, which felt dismissive. Unfortunately, the unpleasant attitude of the staff made the overall experience frustrating, despite the quality of the doctors. I was quoted $190 and $286 for the same contact lenses and same quantity-if it tells you how they deal with customers.
- TVThe ValintinoDec 21, 20251.0Wow talk about a rip off !!! My glasses had cracked near the bridge and I brought them in to see if they could be repaired. The woman looked up my details and straight away said oh you need a new frame, I said can you not repair them and she said no in a abrupt voice and then proceeded to tell me that it would be $316. That’s more than what I actually paid for the glasses and lenses. I then went to another LensCrafters and it was way cheaper to get another frame and I also got discount besides getting 25% off the frame which the woman failed to tell me. Garbage customer service !!!!!!!!
- ADAndrew DavisDec 19, 20255.0Brittany was great! She was attentive to what I was asking, gave great advice, and went over all my options.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Troy, MI offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
What designer eyewear brands are available at LensCrafters?
We carry brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
Does LensCrafters accept vision insurance plans?
Yes, we accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Troy location?
You can schedule your eye exam online through our scheduling link at LensCrafters.com specifically for the Troy, MI store.
What are the business hours for LensCrafters in Troy?
We are open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at LensCrafters Troy?
We accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there wheelchair access available at LensCrafters Troy?
Yes, LensCrafters at this location has a wheelchair accessible entrance for customer convenience.
Can I pick up my eyewear in-store at LensCrafters Troy?
Yes, in-store pickup service is available at this location for your convenience.
What nearby medical facilities are close to LensCrafters Troy in case of urgent care needs?
Medpointe Urgent Care is nearby, providing emergency and medical services for health needs adjacent to LensCrafters at Oakland Mall outlot.
What nearby places can I visit for dining or coffee when visiting LensCrafters Troy?
You can visit nearby Starbucks for coffee, Cinnabon for cafe treats, Chili's Grill & Bar for American dining, and Sbarro for Italian fast food.
Where can I find entertainment options near LensCrafters Troy?
Nearby entertainment includes GĒMU Clawcade & Playground and Bounce Detroit amusement park, perfect for families with children.