Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
270 reviews
5 stars
222
4 stars
9
3 stars
5
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, knowledgeable, and helpful, with many customers highlighting specific employees for their exceptional service.
Doctor Experience
Dr. Sistick was frequently mentioned as a standout doctor, noted for his thoroughness, humor, and ability to make patients feel comfortable during exams.
Product Selection
Customers appreciated the wide variety of eyewear options available, although some expressed dissatisfaction with the selection at certain locations.
Mixed Experiences
While many reviews were positive, there were some complaints regarding customer service issues, particularly related to returns and specific staff interactions.
Efficiency
Customers noted the quick and efficient service, with many mentioning fast appointment scheduling and prompt delivery of glasses.
- YRyanet reyesNov 16, 20251.0Came in today to get my brothers glasses fixed since the place we originally bought them from is closed on Sundays and he needs them for school tomorrow. When I arrived, the woman at the desk was on the phone with a customer, after she got off the phone she then helped another customer who came in after me. Even after we were finally acknowledged and told to sit, she helped yet another person who arrived later. After waiting about 30 minutes, we were told they couldn’t fix the glasses because we didn’t buy them there unless we get a new prescription with them. I’ve had minor fixes done at other eyeglass places for a fee, so I wasn’t expecting anything free, just help in an urgent situation. Unfortunately, the lack of customer priority and unwillingness to assist means I won’t be returning nor recommend this location.
- MMMikeWithaBikeNov 2, 20255.0Not only did they answer my call quickly on a Sunday. They said they would be able to put lenses into frames for no cost. I brought the lenses and frames up and had a short wait. They then took the lenses and got them into the frames, even though it was insanely difficult to do so. Afterward they still said it was on the house and honestly in the current times that is so insanely helpful. I extremely appreciate this, and I will be back for an exam and glasses as soon as I can afford it. Thank you LensCreafters.
- DJDeuce JacksonOct 22, 20255.05 star service! Every associate I interacted with had excellent and friendly customer service. Dr. Sistick was extremely friendly and down to earth and made the eye exam very comfortable. The staff also displayed quality customer service and were very knowledgeable on what they talked about. I have to shout out their names.. Cynthia, Emily and Brittany! This is my new spot for any and everything eyes!
- KMKristen MarettiOct 6, 20255.0Friendly & knowledgeable staff. Doctor was great too. Good selection of Eyewear 👍
- MRMichelle RossiSep 18, 20255.0Here is my Google Review: LensCrafters is hands down one of the best places to get your eye exam. Dr. Michael Sistick is not only an extraordinary eye doctor, but also a genuinely warm and personable professional. The front desk team is exceptional—always helpful, kind, and knowledgeable, making every visit feel welcoming and smooth. A special shoutout to Brittany, whose expertise and precision in measuring eyeglasses are truly impressive. She even took a few photos to ensure the measurements were absolutely perfect. Her attention to detail and care made the experience feel personalized and thorough. She's also exceptional in personality and knowledge. What a team! It’s incredibly refreshing to receive this level of service. Just exceptional, knowledgeable, and kind from start to finish. Thank you all!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Troy, MI offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
What designer eyewear brands are available at LensCrafters?
We carry brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
Does LensCrafters accept vision insurance plans?
Yes, we accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Troy location?
You can schedule your eye exam online through our scheduling link at LensCrafters.com specifically for the Troy, MI store.
What are the business hours for LensCrafters in Troy?
We are open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at LensCrafters Troy?
We accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there wheelchair access available at LensCrafters Troy?
Yes, LensCrafters at this location has a wheelchair accessible entrance for customer convenience.
Can I pick up my eyewear in-store at LensCrafters Troy?
Yes, in-store pickup service is available at this location for your convenience.
What nearby medical facilities are close to LensCrafters Troy in case of urgent care needs?
Medpointe Urgent Care is nearby, providing emergency and medical services for health needs adjacent to LensCrafters at Oakland Mall outlot.
What nearby places can I visit for dining or coffee when visiting LensCrafters Troy?
You can visit nearby Starbucks for coffee, Cinnabon for cafe treats, Chili's Grill & Bar for American dining, and Sbarro for Italian fast food.
Where can I find entertainment options near LensCrafters Troy?
Nearby entertainment includes GĒMU Clawcade & Playground and Bounce Detroit amusement park, perfect for families with children.