Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
138 reviews
5 stars
123
4 stars2
3 stars0
2 stars2
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and professional, providing excellent customer service throughout the experience.
Thorough Exams
Customers appreciate the thoroughness of the eye exams and the detailed explanations provided by the doctors.
Product Quality
Many reviews highlight the quality of the glasses and lenses, with customers expressing satisfaction with their purchases.
Mixed Experiences
While most feedback is positive, there are some reports of issues with order fulfillment and staff unfriendliness, indicating inconsistency in service.
- KWKristy WilkersonJan 3, 20261.0On the first of December, I called Lens Crafters to verify when my eyeglasses coverage ends...The Lady told me it expires the day I picked up my glasses which was the 2nd week of January, and to bring them in the first of the month and they can get claim started to correct glass since my were scratched and I didn't need new prescription....cost would be $25. Today, 1/3/26, I walked in and they told me that my warranty was invalid since the purchase date was mid December. In order to get them fixed it would cost $$. The manager or lady in charge wouldn't even look at me nor come and talk to me. LensCrafters scammed me out of my warranty. And didn't even want to help me. Nor have the time to talk with me. I been going here for years and the customer service today worries me in how they treat everyone. Specially long term customers. I will be looking around for a new place to purchase my future glasses.
- EMElizabeth MyersDec 20, 20255.0Marissa, the pre tech, was so delighted to help me she actually did a little dance and smiled welcoming me starting the doctor's visit. During the exam, doctor Stewart asked me all the questions I needed to further understand my prescription and informed me on how my eye health is developing. He did a couple more tests on me than what other eye doctors have done for me in the past at different eye places. Jen and Kenzie helped me pick out eye glasses that looked the best on me. Oddly enough they told me a different pair looked better on me than what I previously thought would be best personally and I ended up agreeing. Both were Ray Bans though. I just got to say that it is really helpful having the dynamic staff at Lens Crafters to make the whole eyeglasses experience great! They are really friendly, kind, understanding, and super knowledgeable. Definitely recommend.
- BBBrandon BourdonNov 12, 20255.0In this day and age, customer service seems to have gone down the drain. But you all did everything well. From getting me checked in, to the first part of the eye exam, to sitting with the doctor and speaking to him. And he spoke a version of English I could understand lol. Excellent visit. What was especially noteworthy was how many people were in there at first when I arrived. Yet I was still attended to in a timely manner. Excellent customer service!! I’ll be back to grab some frames and a prescription. You guys and gals do a wonderful job. Really. I thank you all. See you soon.
- KJKathy JoOct 21, 20255.0Not only did I get a great price. The customer service was absolutely amazing and I highly recommend this place.
- SDscott dimentSep 26, 20251.0ordered me wrong contacts,had to drive back to lenscrafters twice to take back and have them order me the correct ones.the first trip over they were to busy and short staffed to make exchange on my lunch period,1-800 contacts from now on
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Traverse City offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyeglasses and prescription wearable technology.
Which designer brands are available at LensCrafters in Traverse City?
They carry designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Michael Kors, Ralph Lauren, and many more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Traverse City?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Traverse City?
You can schedule your eye exam online at their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=5579&storeId=10851
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, MasterCard, Visa, Discover, Apple Pay, Android Pay, Cash, and Checks.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for eyewear and lenses.
Where is LensCrafters located in Traverse City?
LensCrafters is located at 3200 S Airport Rd W, Ste 232 inside the Grand Traverse Mall in Traverse City, MI 49684-7865.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit nearby places such as Grand Traverse Mall for shopping, Great Lakes Children’s Museum for family-friendly activities, Starbucks for coffee, and Mrs. Fields for snacks.
Can I find transit or other shops near LensCrafters in Traverse City?
Yes, near LensCrafters you’ll find other stores like Victoria’s Secret, Finish Line, and a mobile phone store (Metro by T-Mobile). These make it convenient to combine errands or shopping with your eye care visit.