LensCrafters

Reviews

• TH

  Terry Hu

  1 day ago
  1.0
  Had an appointment today I was going to be arriving a little late due to going to wrong location. Which was on me. I called to let them know I would be arriving one minute late to my appointment. Outside of the 10m grace time. I asked if me and my daughter would still be able to be seen? The rude nice nasty receptionist said no. Then she asked the doctor with said no as well said my daughter could be seen but not myself. So I politely decided to go to another location due to treatment. Of just being one minute later. I would for sure just go somewhen else I do not feel bad about spending my money and good care… it’s a no thank you and have a good day for me..
• BP

  Bellah P

  Mar 11, 2026
  5.0
  Very friendly Ari is a plus everything about good cx service and more. 🫶🏼 thank you for making it a pleasant experience. I appreciate the hug!
• TN

  Twan “Twon” N

  Feb 27, 2026
  1.0
  visited this location on 12 Mile and Telegraph intending to purchase new eyewear using my vision insurance and FSA funds. While I observed the staff being warm, welcoming, and attentive to every other customer in the store, my experience was the polar opposite. I was greeted with a dismissive "What do you want?" rather than an offer to assist. Despite being a serious customer ready to make a purchase, I was treated as an inconvenience. There is a specific kind of "polite" disrespect where a staff member smiles while completely ignoring your needs and prioritizing others; that is exactly what I experienced here. If you value consistent, equitable customer service, I suggest taking your business elsewhere. I certainly will be.
• MJ

  MichelleJosette Jackson

  Feb 27, 2026
  5.0
  All trees is an All-Star! I’m here from out of town and my glasses broke and I came into LensCrafters here in Southfield at 12 mile in telegraph and she was so gracious and kind and gave me a sample pair of contacts so I could safely drive back to Indiana and I am so grateful! Sincerely-MichelleJosette
• MS

  Meghan Snowden

  Feb 23, 2026
  2.0
  I had an appointment here for an eye exam and to purchase new frames on 2/22/26 at 11:20am. I assumed since it was early and on a Sunday it wouldn't take long... I get there by 11:05, was greeted, told to look around then asked to confirm who I was and told I should be seen soon. I walked around at least 3 to 4 times. A gentleman that came in after me, left then came back was called back to the eye exam area before me! Its around 11:28 now, multiple people have come in, been helped or were in the process of being helped but nothing had been said to me since I walked in. So by 11:37 and still nothing had been said to me, I canceled my appointment by text and left. This was my first and unfortunately my last time coming here. I really wanted to like this place because it was extremely clean

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