LensCrafters

4.8
196 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4480 Bay Rd, Saginaw, MI
48603-5220, United States

Hours

Reviews

4.8
196 reviews
5 stars
181
4 stars
3
3 stars
1
2 stars
4
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jordan, Kayla, and Angie.

Professionalism

Reviews highlighted the professionalism of the staff and doctors, with thorough explanations during eye exams and assistance in selecting glasses.

Mixed Experiences

While many had positive experiences, some customers reported issues with service quality and pricing, indicating inconsistency in customer satisfaction.

Efficiency

Several customers noted the quick and efficient service, particularly in getting glasses ready and handling adjustments.

Product Quality

Customers expressed satisfaction with the quality of glasses and lenses, although some raised concerns about pricing and discounts.
  • KK
    Karen
    5 days ago
    5.0
    Ashton was excellent! Very helpful, respectful and professional. Thank you for your assistance and patience!
  • HS
    Heather Shoens
    Jan 2, 2026
    5.0
    Thank you!! Great Visit. Customer service excellent! Jordan and Ashton are amazing!
  • WM
    William McDonald
    Dec 31, 2025
    5.0
    I recently had an absolutely wonderful experience at a LensCrafters location, and I just have to share it. The optometrist I saw, Peyton, was truly exceptional—beyond impressive, really. If I could give a rating higher than five stars, I wouldn't hesitate to give it a perfect 10 out of 10! The entire staff was incredibly helpful and their willingness to go above and beyond truly touched me. They didn't have to put in that extra effort, yet they did, and it made such a difference. I truly felt valued as a customer. This experience has left a lasting impression on me, and I can assure you, it won’t be my last visit. Thank you for such a remarkable experience!
  • CE
    Cherie Essex
    Dec 22, 2025
    5.0
    Great experience!! Being that I'm middle-aged and my first time needing glasses I had a lot of questions....not one of them went unexplained. Very comfortable
  • EA
    Emi Aller
    Nov 22, 2025
    5.0
    Loooove Jordan, Give him a raise🙌🏽🙌🏽

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.