Bronson LakeView Outpatient Center

Reviews

• MC

  Mike Christensen

  Dec 18, 2024
  1.0
  I visited the Paw Paw location to schedule an appointment with an Orthopedic Specialist, but was told I couldn't make an appointment in person and would have to call instead. As a deaf person, this is a significant problem for me. To make matters worse, they then informed me that I would need to go to their Kalamazoo location to schedule an appointment for the Paw Paw location. This made no sense, but I drove to Kalamazoo anyway. When I arrived, I was told they couldn't make the appointment either and that I still needed to call. This experience was incredibly frustrating and unhelpful. How can someone like me, who cannot make calls, schedule an appointment? The lack of accommodation and logical communication is unacceptable. I guess I’m just expected to live with pain since they refuse to offer a reasonable solution.