At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
While many customers praised the friendly and helpful staff, there were also complaints about poor customer service and lack of assistance from employees.
Cleanliness
The gym is frequently described as clean and well-maintained, although some reviews noted issues with the cleanliness of the women's locker room.
Membership Issues
Several customers expressed frustration with the membership cancellation process and billing issues, indicating a need for improvement in this area.
Equipment Availability
Customers appreciated the variety and availability of equipment, but some noted that certain machines were often crowded or out of order.
Facility Hours
Many reviews mentioned dissatisfaction with the reduced hours of operation, particularly the discontinuation of 24/7 access.
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