LensCrafters

4.4
181 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1982 W Grand River Ave, Okemos, MI
48864-1652, United States

Hours

Reviews

4.4
181 reviews
5 stars
147
4 stars
5
3 stars
3
2 stars
5
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, helpful, and knowledgeable staff, highlighting their patience and willingness to assist.

Repair Services

The business received positive feedback for offering quick and free repairs, even for glasses not purchased at their store.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and issues with prescription accuracy and delivery times.

Efficiency

Customers appreciated the quick service and minimal wait times during their visits, contributing to a positive overall experience.

Product Selection

Some customers expressed dissatisfaction with the selection of glasses and perceived high prices.
  • HT
    Hannah Thompson
    6 days ago
    5.0
    Needed some help with a repair after one of my glasses’ hinge screws fell out. I called ahead and was told an appointment for a quick repair was not needed and did a walk-in. Was immediately welcomed in and Renee was able to fix my glasses in a moments time! Everyone was super kind, professional and welcoming. Will be coming back for my next annual appointment.
  • JH
    Joshua Howell
    6 days ago
    1.0
    No glasses that fit. Doctors changed my prescription even tho my eyes have been the same prescription since I was 10… went to another optometrist and they said my eyes were the same and I didn’t have to go up in strength with my glasses. Said my son had a hard time seeing far away so they gave him reading glasses… also the sales lady upfront was supposed to give me a quote for my glasses so I could get them comped for my work but they never did
  • AC
    Andre' Clover
    Oct 11, 2025
    5.0
    Excellent service. The doctor explained the results of my eye examination with clarity and thoroughness. I would recommend her care to family and friends.
  • TB
    Tia Barrera
    Jul 20, 2025
    5.0
    Today was my first time at LensCrafters and it was a great experience! I booked online, got checked in and my insurance verified with ease, and had plenty of time to browse frames. Alexzia was incredibly kind and patient with me as I figured out what would work best for my budget, and I'll definitely be coming back for my next eye exam ((: *Edited to add the name of the optician who helped me, as I couldn't remember until I looked at the receipt!
  • SA
    Sage Atarri
    Jul 19, 2025
    5.0
    My experience was amazing!!! They walked me through each procedure and explained everything that was going to happen during my test. Happily answered every question that I had, and was very kind and patient with me. They took the time to make sure I absolutely love the pair of glasses that I was going to be walking out with. And the customer service was phenomenal! I will definitely recommend everybody that I see wearing a pair of glasses!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.