Brand Certified
Quest Diagnostics
2.9(97 reviews)
Certified by Quest Diagnostics • Apr 05, 2026
Business Details
40015 Grand River Rd, Novi, MI
48375, United States
Certified by Quest Diagnostics • Apr 05, 2026
(248) 459-5309
Certified by Quest Diagnostics • Apr 05, 2026
https://locations.questdiagnostics.com/mi/novi/40015-grand-river-rd
Certified by Quest Diagnostics • Apr 05, 2026
About
Certified by Quest Diagnostics • Apr 05, 2026
Family Medicine
The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Location
Certified by Quest Diagnostics • Apr 05, 2026
Hours
Certified by Quest Diagnostics • Apr 05, 2026
Monday7:00 AM - 3:30 PM
Tuesday7:00 AM - 3:30 PM
Wednesday7:00 AM - 3:30 PM
Thursday7:00 AM - 3:30 PM
Friday7:00 AM - 3:00 PM
SaturdayClosed
SundayClosed
Reviews
2.9
97 reviews
5 stars
42
4 stars1
3 stars
3
2 stars
5
1 star
46
- DDDiane Duncan5 days ago1.0This was the LAST time I use this facility, Kiosk was not working and staff member blamed me for operator error. She was incredibly rude. This was not my first time using this facility and I certainly know how to work a kiosk. She was short with the other elderly members trying to check in as well. There is no receptionist and the windows to the office are covered with paper. My husband and I have both experienced rude staff at the location. The last time I was there the phlebotomist had to redraw blood because she missed one of the required tests on the requisition. She never apologized. In addition everything is done online. It is literally impossible to reach a live person,. Will NOT be going. back.
- SDShadia Derbyshire6 days ago1.0Pretty nasty and unhelpful staff here. I don’t know why this location is always so horrible, but it doesn’t seem like they are Interested in helping patients. They are so put out to even try.
- NPnick pacificApr 1, 20265.0Made appointment online, they had me in and out quick and on time.
- MKMichelle KnudsenMar 26, 20261.0They lost my bloodwork. After several calls, no one ever followed up even though a problem tracking number was issued. On a different visit they could not fill up the blood draw vials. It can take 15-20 minutes to do the paperwork before your blood is drawn. You can input all your insurance info to allegedly speed up the process. However, it will all be redone when you come in for your appointment. Unfortunately my doctor likes this lab network, so I am stuck going there.
- AAAlexMar 20, 20265.0I was hesitant coming here after seeing the reviews but I didn't have to wait at all and Shelby did an amazing job, I think she's really turning the place around
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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