Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.8
195 reviews
5 stars
183
4 stars1
3 stars
3
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual associates like Whitney and Ellen for their exceptional service.
Product Selection
Customers appreciated the wide variety of stylish and affordable frames available, making it easy to find suitable options.
Eye Exam Experience
The eye exam process was generally described as efficient and thorough, with positive feedback on the professionalism of the optometrists.
Mixed Experiences
While many reviews were positive, some customers reported issues with service quality and fitting problems, indicating inconsistency in experiences.
Store Environment
The stores were noted for being clean, organized, and welcoming, contributing to a pleasant shopping experience.
- ADAmy E. Parravano Drummond5 days ago5.0I had such a wonderful experience thanks to Ellen! She helped me pick out two pairs of glasses, and her kindness and patience made the whole process easy and enjoyable. Ellen has a great eye for style and really took the time to understand what I was looking for. I left feeling confident, supported, and excited about my new frames. Highly recommend!
- YRYolonda R.Nov 17, 20255.0I received friendly service from every staff member I encountered during my visit. My ophthalmologist was attentive, patient, and knowledgeable of my unique vision needs. I'm very happy with the quality of service and selection of eyewear.
- IVindhu venugopalNov 15, 20255.0Jenna was awesome! Very friendly and helpful in assisting the best frames that fit my face!! She was also kind and patient walking me through different choices! Sales comes naturally to her, as she was working with what I (the customer) wanted rather than what they wanted to sell!
- KBK BabcockNov 12, 20255.0I was leery of purchasing glasses for my son but this purchase was made due to an immediate need for a time frame. Others had recommended Warby Parker before so I was willing to try it. Ellen and Whitney were helpful and friendly from the moment we stepped foot in the door. Within 15 minutes, my son had made his decision, transaction was processed and we were headed out. Based on the service, I was impressed. I’m expecting the glasses to be just as good.
- ASAimee StrongNov 3, 20255.0It was such great experience with Whitney and Dr. Jana!! Whitney helped me find the perfect glasses and find the best prices with my insurance. Dr. Jana was professional, informative, and pleasant and explained everything very clearly. I highly recommend Warby Parker!! Make sure to see Dr. Jana and Whitney, as they are the best!!
Frequently Asked Questions About Warby Parker Twelve Oaks Mall
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What documents should I bring when visiting Warby Parker Twelve Oaks Mall?
You don't need anything but your eyeballs to try on frames. For prescription purchases, bring a digital or physical copy of your current prescription and your FSA or HSA card if applicable. This location accepts credit and debit cards only.
Does Warby Parker Twelve Oaks Mall accept vision insurance?
Yes, we are in-network with several major insurance carriers and facilitate use of out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments at this location?
Yes, the store provides all optical measurements required for your order and offers complimentary adjustments for life to ensure your frames fit perfectly.
What is the return and exchange policy at Warby Parker Twelve Oaks Mall?
We offer a 30-day hassle-free return or exchange policy on all eyewear and accessories, whether purchased online or in-store. Contact lenses can be returned within 30 days if unopened.
Are gift cards available for purchase?
Yes, physical gift cards are available both online and in stores. Additionally, e-gift cards can be purchased instantly on our website.
What are the store hours for Warby Parker Twelve Oaks Mall?
We are open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of eyewear products are available at Warby Parker Twelve Oaks Mall?
We offer a wide range of products including prescription glasses starting at $95, sunglasses, progressives, contact lenses, and provide eye exams with assistance from friendly advisors and optometrists.
What nearby stores can I visit for additional shopping when I visit Warby Parker at Twelve Oaks Mall?
Nearby stores include Casper and Tempur-Pedic USA for mattresses and furniture; PacSun, Zumiez, and American Eagle Outfitters for clothing; and Victoria's Secret and Aerie for lingerie and women's apparel.
Are there any nearby places for fun or relaxation near Warby Parker Twelve Oaks Mall?
Yes, you can visit the Detroit Selfie Museum for event photography, relax at the Relax & Wellness Center spa, or catch a game at Campus Den Novi sports venue after your appointment.
What dessert or food spots are close to Warby Parker at Twelve Oaks Mall?
Nearby you will find Mrs. Fields bakery and dessert shops, Sanders Fine Chocolates candy store, Hickory Farms Holiday Market gift shop, and Williams-Sonoma for kitchen supplies and specialty foods.