Ophthalmic Specialists of Michigan - Livonia Office

Reviews

• CC

  Cathy Chubb

  Mar 26, 2026
  5.0
  The entire staff at OSM is excellent from the front desk to the medical assistants to Dr. Ellenberg, Dr. Kleinfeldt, and Dr. Deledda. The care that I have received has been excellent from certain eye conditions to cataract removal. Each interaction with the medical staff is professional, caring, and competent. I recommend anyone with a concern see them and feel very confident that they will be well cared for. Thank you for all that you do.
• MH

  Michael Hall

  Jan 20, 2026
  1.0
  I am writing this review to express a serious concern regarding an interaction I had when I called your office recently. I spoke with a front desk staff member who I believe is named Nara. Unfortunately, the interaction was extremely unprofessional. She was rude, unhelpful, and spoke to me in a disrespectful and condescending tone, as if I were a child. This is not acceptable and made me feel dismissed and disrespected. I expect to be treated with courtesy and professionalism, especially in a medical setting. If staff are unhappy in their role, that should not be taken out on patients who are simply seeking assistance. I hope this matter is taken seriously and addressed through appropriate training or corrective action. Patients deserve respectful communication and a welcoming environment and this interaction was far from it.
• TB

  Tamara Brock

  Jan 13, 2026
  5.0
  2nd visit for me and for husband 3, counting his surgery. This medical provider, in my opinion, is a rarity. Usually the Dr. is good & the staff is so-so or visa-versa. In this office, EVERONE, from the receptionist, all of the staff, including the ophthalmologist are GREAT!! Not only do they know their stuff, but are very personable and friendly. I have already referred a few friends and family members. The only thing I would like to see changed is if you want a copy of your prescription there is a $35.00 cost. I could see maybe a $5 charge for their trouble, cost of paper, and ink, but $35 seems exhorbent. I order my glasses on line so a prescription is required. The only negative and policy that I wish could be changed.
• JC

  Joe Caltabiano

  Dec 23, 2025
  3.0
  I had cataract surgery in January 2024 by Dr Klenfelt and follow up with Dr Delada. Since my surgery I have in my left eye watering stinging burning sensation. I tried to make an appointment with Dr kleinfelt and he cancelled and sent me to an arrogant Dr chow. The drops they put me on is used only for short term it can CAUSE glucoma or pressure in the eye which my dad and his mother had. I had an appointment a week ago I cancelled because I feel they will not correct the problem. And also my heart doctor who researched the eye drops.
• TT

  tamica Thomas

  Dec 20, 2025
  3.0
  First time here. Saw a Dr Kleinfeldt. He seemed to be in a rush, and saw me a few minutes, and said to come back in 3-4 months to make double check my cornea. No explanation on why they’re thick. No explanation on why I have higher pressures in my eyes, I just do. ??? Oh ok. I’ll be going to another doctor for a second opinion. On a good note, my tech taking care of me was Matthew! He was outstanding and his customer service was AMAZING! Maybe he could rub off on the doctor b/c the doctor had ZERO bedside manners.