Planet Fitness

4.5
432 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
37685 Five Mile Rd, Livonia, MI
48154, United States

Hours

Reviews

4.5
432 reviews
5 stars
303
4 stars
82
3 stars
20
2 stars
10
1 star
17

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently noted for being clean and well-maintained, although there are occasional reports of unsanitary conditions in restrooms.

Staff

Staff members are generally described as friendly, helpful, and attentive, contributing positively to the gym experience.

Equipment Availability

Most customers appreciate the variety and availability of equipment, though some express concerns about outdated machines and the need for more cardio-friendly options for seniors.

Atmosphere

The gym is described as spacious and not overly crowded, providing a comfortable workout environment.

Customer Service

There are mixed reviews regarding customer service, with some praising the staff's helpfulness while others report unprofessional experiences.
  • MS
    Marilyn/Joe Schewe
    Oct 21, 2025
    1.0
    This Planet Fitness needs more cardio friendly machines like "the Nu Step" to service their senior clients. There is always a line to use their lower impact machines while they always have fifteen or more idol treadmills and elipticals at any given time. There is never a wait. They should not agree to participate in the silver sneaker program "that helps them financially support their location" if they can't realistically service a senior clientele. It is obvious that they cannot when you have such a long line to use this machine. They only have two of these machines lower impact "cardio friendly machines" at this facility and they are always in use. One has been down this past week and you can't get to a machine at all now without a long wait. There were eight of us there vying for the machine yesterday around 11 a.m. It makes no sense when they are located in an aging community and participate in the silver sneakers program that helps support their gym (for the younger generation) why they do not have more than two of these machines for seniors. When you complain they just shrug their shoulders and say they've told corporate. Then they won't give you corporate information to contact them. Apparently we are not their demographicl. If that is the case then I feel they should not make money or enlist in the silver sneakers program if they are not agreeable to support and accommodate the senior population who require the lower impact machines. They need to get rid of a couple treadmills and elipticals that are "always idol" and get two more nu step style machines to service the senior clientele that are also loyal customers during the day. I feel management has their head in the clouds if they feel gyms are only for young healthy people . . . there are many of us that are trying to just maintain our mobility and who need access to lower impact machines. We are your customer too!
  • VR
    Victor Ramos
    Oct 5, 2025
    5.0
    Nice and clean
  • CJ
    Courtney J
    Sep 21, 2025
    2.0
    I’m wondering if there can be something done regarding “gym-timidation” at this location. I love the equipment and staff seems friendly- I’ve been coming here for a couple years now. Today I had an extremely unpleasant encounter with another gym member. I was using one of the cable machines and this man walked up to me and asked me how many sets I had left which is fine. But then he proceeded to ask me if I could move to another spot because HE wanted to use both cable machines side by to side to do chest fly. Why should I have to move so he can use two pieces of equipment? I continued on my workout after I politely told him I was not going to move to another spot on the cable machine, but he *stood there* in front of me staring at me to purposely make me uncomfortable until I was finished. I thought the whole premise of this place was a non-intimidating gym experience. I might have to find a new gym if this is going to be allowed. **My suggestion is if they could turn or stagger the cable machines then that would solve the problem. I noticed other members are being approached to move as well so that these men can use two cable machines side by side to do chest flies. and I don’t think that’s fair.**
  • KR
    Kathleen Root
    Aug 28, 2025
    4.0
    Spacious. Plenty of equipment. Friendly staff.
  • EH
    Elizabeth Hengy
    Aug 24, 2025
    5.0
    Glad it's back! Love what they have done.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Livonia (Five Mile Rd.), MI?

Planet Fitness in Livonia is generally open 24 hours from Tuesday to Thursday, opens at 5:00 AM on Monday, and operates from 7:00 AM to 10:00 PM on weekends. On Fridays, it closes at 10:00 PM.

What services does Planet Fitness Livonia (Five Mile Rd.) offer?

This location offers Classic Access, a mobile app, free instructional training, WiFi, tanning, massage chairs, hydro massage, personal training, and recovery lounge services among others.