Pearle Vision

Reviews

• YV

  Yurys Varyn

  Dec 8, 2025
  1.0
  Scheduling an eye exam is simple and quick. However, when it comes to someone answering their phones, I give a 1-star. Pearle Vision's website is incredibly vague when it comes to the cost of their eye exams. Compared to other places, this establishment posts a 50-200$ range for their examinations. While that is somewhat helpful, it does not count as an EXACT amount that I would be prepared to pay without insurance. I called them on 12/01/2025 at 2:06 PM to ask about their OOP costs without insurance. No call back. So, I did call again, Friday, 12/05/2025 at 8:59 PM to cancel my appointment due to lack of information and their inability to provide not even an email with their price for an OOP exam. I've worked at places with better communication than this place is willing to NOT offer. So, I will not be scheduling an appointment with this establishment again. Despite my frustrations, I do hope you all have a Happy Holiday and that they do not continue to rely on Artificial Intelligence as their scheduling system.
• JE

  Jesse Evans

  Dec 1, 2025
  1.0
  Beware they only allow access to your eye exam prescription for 1 year vs 2 years at most other optometrists. Attached is from their website recommending adult exams every 2 years. They are willing to honor your prescription if you buy from them but will not provide you with a copy. I went in today for repair on the glasses I purchased and to potentially get a copy of my prescription, was treated rudely by staff as if they don’t care about customers just money. Tried to sell me new frames instead of even attempting to repair. I took elsewhere and they were repaired no problem. I will no longer use or recommend Pearle Vision.
• AR

  Angel Rivenbark

  Mar 12, 2025
  1.0
  Made an appointment for a simple exam, they started blowing my phone up immediately and I can't answer because I can't hear well and I wouldn't be able to communicate that way so I waited on an email or something. Finally got a text and they were immediately aggressive talking about an insurance I don't even have. I told them I didn't list any insurance and I don't have VSP or whatever. It didn't even ask me for insurance. I have Medicaid not VSP. They kept calling!! I asked them to stop because I was freaking deaf and they cancelled the appointment all together. I am so confused. Why was that so unprofessional? I ended up going to MyEyeDr instead. I still don't understand what happened but I just blocked the number since the calls were too much.
• RH

  Robin Hardesty

  May 2, 2024
  5.0
  I had my eye exam today. This was my first exam in years deciding it was time to make the jump from readers to real glasses. I have to say the entire staff actually made it a wonderful experience!! They were so knowledgeable and friendly. They really took their time with me and cared about not just what was best for my vision but also how my new glasses would look and best of all how I felt in them!! I seriously can't recommend them enough and can't wait till my new glasses come in!!
• JN

  Julie Navarre

  Jan 11, 2019
  5.0
  Been getting exams and glasses here for years. Dr Matson is exceptional as are the staff. High quality experience and product. Highly recommend!

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