Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Cash onlyNot available
Location
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- LWLavern WickeyNov 7, 20251.0I bought a wheelchair from these guys a little over a year ago. If I could, I would give them less than one star rating. Their customer service is absolutely not good. In my 31 years In The wheelchair this was the strangest experience I ever had. If you need a wheelchair check around.
- KKkayla KaySep 24, 20251.0If anyone ever answered the phone on hold for 25 minutes still no one! 🙄
- KRKeith RMay 9, 20244.0Google takes you to the wrong address on the next street.
- LTLinda ThrallJul 6, 20205.0WHEN I NEED TO TALK WITH SOMEONE I GET VOICE MAIL I HATE IT WHEN I HAVE A QUESTION I WOULD LIKE TO SOEAK WITH A PERSON NOT VOICE MAIL
- ASAustin StoutDec 26, 20181.0Placed an order pry 4 months ago, got a custom quickie q7 with none of the correct options i asked/paid for . The technician david morasso knew how to use a tape measure but thats about it. Im a t7 complete paraplegic and the backrest i was provided came up way below my break ...i couldnt even feel a backrest behind me, not to mention during the assessment for new chair i said i liked higher backrests. Moving on i wanted the footrest tight fitting, i recieved no frame inset and feet have several inches of play therfor my legs fall out extremely easy. Lastly i ordered carbon fiber sideguards and recieved plastics. Got a chair i didnt order delivered oct. 2nd . Told david the technician about the troubles that night and early next day ..he played it out to be my fault and then had to jump thru "hoops" to get me the correct chair i initially paid for in full "4 thousand dollars cash" no insurance bulls***! Its now December 26th. AND still NOTHING !! So i call southwest medical to place a new order for a fitting backrest. There reps were able to give me more information in 5 minutes than national seating could in 3 months . Ive repeatedly called my tech and customer service thru national seating, to either be ignored or mislead. They must think i can just put this "custom chair" in the closet and go freeriding when i please for extra arm exercises 🤣 yea ppl i paid 4k for a fancy piece of workout equipment that in return puts so much pressure on my spine below my point of break i almost checked into the E.R. Anyone have any good civil attorneys they reccomend?? I dont know anything about suing ppl but hey thats what googles for. Hope to see yall in court 👍 and i hope no one else ever gets treated this way.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does National Seating & Mobility in Lansing provide?
National Seating & Mobility offers one-of-a-kind mobility solutions, including remote evaluations and service & repair, designed for comfort and safety to enhance client independence and provide clinical support.
Where is National Seating & Mobility located in Lansing, MI?
National Seating & Mobility is located at 419 Lentz Court, Lansing, MI 48917, USA.
What are the operating hours for National Seating & Mobility in Lansing?
The store is open Monday to Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays. It is also closed on major holidays like November 27, 28, December 25, and January 1.
How can I contact National Seating & Mobility in Lansing?
You can call them at +1 517-803-2180 or email at Lansing@nsm-seating.com.
Does National Seating & Mobility support in-store shopping?
Yes, National Seating & Mobility offers in-store shopping for your convenience.
What associations is National Seating & Mobility affiliated with?
They are affiliated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
What nearby automotive services are close to National Seating & Mobility in Lansing?
Nearby automotive services include Westside Car Care (brake service and repair), Sasha's Auto Repair (oil change and towing), Engine Technology Inc (auto restoration), and B&A Car Care (auto repair and restoration). These facilities can help with your vehicle needs before or after visiting NSM.
Are there any dining options near National Seating & Mobility?
Yes, nearby dining options include Classic Coffee Co., a coffee shop, and Brisas de Caleton, a seafood restaurant and tapas bar, both suitable for a meal or coffee break before or after your visit.
What entertainment or cultural venues are near National Seating & Mobility?
Nearby entertainment includes the Starlight Dinner Theatre, offering theatre and dining experiences, and Rising Star Studio of Dance Arts, which provides dance and performing arts activities.
How can nearby businesses like Ameri-Vend Services and Capital Area Cleaning Supply be useful when visiting National Seating & Mobility?
If you need vending machine supplies or cleaning services during your visit, Ameri-Vend Services and Capital Area Cleaning Supply are conveniently located nearby, providing business equipment and cleaning solutions respectively.