Miracle-Ear Hearing Aid Center

Reviews

• BP

  Burt Peterson

  Apr 22, 2025
  5.0
  A very Happy atmosphere and friendly good morning when I walked in!
• RS

  Robin Stephens

  Oct 11, 2024
  5.0
  Wonderful experience. I am loving my hearing aids. If I could make one investment again it would be this.
• LP

  Linda Pothoff

  Apr 2, 2023
  5.0
  Great Service and friendly staff
• HL

  Horacio Londono

  Jan 11, 2021
  5.0
  I appreciate Michael and his staff,I have been using this business on several occasions and will continue to do so,they will not disappoint you!
• CC

  Charlyn Cosgrove

  Dec 29, 2020
  1.0
  My 90-year-old father-in-law went to Miracle Ear on West Saginaw in Lansing Michigan to have his hearing tested. He needed hearing aides and subsequently was sold a pair for $5,314.97. He had great trouble using them and they would not stay in place. He returned to the store several times for assistance. He was fitted with another pair, and again was having trouble wearing and operating them. He finally decided to return them for a refund. At that point he was told that the 30 day refund period had expired and was refused the refund. My father-in-law had repeatedly returned for service throughout the refund period and was told that the issues would be fixed. They were not. I went with him to return his hearing aides and spoke with the manager. During that conversation the manager stated that the real problem was that my father-in-law just did not want to hear better. He said this in front of my father-in-law, my wife and me. I asked to speak with the owner whose name is Ben. The manager told me he would let the owner know and took my contact information. I was not contacted. Three weeks passed and I was still not contacted. I called the manager, and he told me that he would again contact Ben and have him get in touch with me. That was two weeks ago. As of today – no communication from Ben. This is a deplorable situation. This is a 90-year-old man on a fixed income. They took his money and he has gained nothing useful from it. He was made promises that his hearing aides would work for him. He was unable to use them. He returned several times during the refund period stating that he was unable to operate them. When he finally realized that the problem was not going to get fixed and asked for his money back they told him it was too late. Appeals to the owner have fallen on deaf ears. I highly recommend that people do not use the Miracle Ear store on West Saginaw in Lansing. Our experience tells us that it is clear that their primary concern is not the satisfaction of their customers, but the money they take from them.

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