Bronson Family Medicine - The Groves

Reviews

• PT

  Perfect Treasure

  Mar 26, 2026
  1.0
  Dr. Shafqat used to be very kind, caring, and showed great respect and bedside manner for his patients. Lately he has been rude , impatient, and trying to push medications and unnecessary tests like crazy. I understand many doctors are being forced to see more patients and spend less time with those who have less than favorable insurance, but being rude to patients and making them feel totally unheard is flat out wrong. I don’t think the medical board would approve of his actions if they were documented for them to see.
• MK

  Maria Knotts

  Feb 17, 2026
  2.0
  I have been going to Bronson: The Groves for over 5 years and have never quite been satisfied with their work and customer care. 2025 broke the final straw. Doctor Shafqat is the primary physician I see. While he is a wonderful person, and seems to be an attentive doctor, he over documents during/after exams, including information never discussed with the patient during the visit. This includes diagnostic tests ordered without patient awareness and diagnoses he has come to the conclusion of without many questions with the patient. I have also had issues with previous conditions being snuck into current exams as 'new' conditions, while they've been included in my chart 3+ years. This over-documentation and under-communication with the patient leads to many surprise charges. I don't think I've had a fully covered wellness exam in the last 3-4 years. If you even answer questions asked by the doctor, you could incur charges for things that aren't significant enough you would have brought them up. For example, I wanted to taper off a medication at my last wellness exam, and because I answered the question 'why', I am now being charged for a problem-focused visit and additional lab work I never wanted or agree to. In the process of disputing these charges, I've also found the Bronson customer relations and management as a whole to not be helpful. Some personnel were downright unprofessional on their phone calls with me, asking me why I would want the doctor to address an 'abnormal' finding on a blood test, and being rude about not knowing coding I was speaking of. While Holly in the Billing department is a saint, other personnel I've spoken with these past 4 months basically just seem to be stonewalling me until I am forced to pay or my bill goes to collections. Overall, I do not recommend Bronson, specifically The Groves location, nor Dr. Shafqat due to lack of communication, no transparency, little concern for patient rights, violation of those rights (ordering additional tests off blood work results prior to conversing with the patient in a non-emergency situation), and just a lack of human connection.
• KC

  Kelli Crowell

  Jan 25, 2026
  5.0
  Great team!
• DA

  Daniel Alexander

  Apr 17, 2024
  1.0
  Nothing but let downs from both doctors I've seen here. Really, really disappointing. It seems the entire medical industry just wants their $ and doesn't give a damn about anyone's health.