Bronson Cancer Center - Kalamazoo

Reviews

• LL

  Lindsey

  Jun 27, 2025
  3.0
  I've only had one visit here, but I have enough experience with other cancer centers and specialists to identify a few problems. 1. I'm disabled and use a walker and I'm usually on my own. There are nowhere near enough handicapped spaces for a medical building this size. I, and another disabled patient with a walker, who was leaving as I arrived (so this was an issue all morning), both had to park far away and traverse a busy parking lot in brutal weather. I don't know about him, but this was definitely a hardship for me. 2. I was dismayed to see that there are no accessible check-in desks (lower counter for anyone who needs to sit). I was forced to stand, hanging on to the counter for dear life so that I could see and speak to the practice employee. She was nice, but as slow as molasses and it doesn't take great powers of observation to see when someone with assistive technology is grimacing in pain, clutching the counter with white knuckles, having obviously tremors when they let go of the counter to handle paper or pen, and looking like they're about to pass out. She kept stringing me along, one more thing, one more thing, one more thing... I'm in reallly bad shape now because of this. Most medical practices that have been remodelled or built in recent years, have accessible check-in areas. In fact at my last oncology practice there were no counters, everyone could sit at check-in.This building is brand new, so that's extremely disappointing, it shows a disregard for patients who are often at least temporarily disabled. 3. The location, being so far from 94, was inconvenient for me, I already had to drive a long way, then having to wind my way through Kalamazoo, added 20 minutes onto my trip. Maybe it's fine for locals. It was a minor annoyance for me, that doesn't help my overall impression. 4. They have a policy that you must have all testing done in their network, no exceptions. Their closest facility is at least an hour from my house. There are Corewell Health facilities 30 minutes from my house and they share electronic medical records, that's why I went with Bronson instead of Borgess. It is a hardship for me to travel this far, especially if it becomes more frequent. I tried to explain this to the nurse and the doctor and got nowhere. I have NEVER had a provider tell me I couldn't go out of network for testing before. Corewell, Mid Michigan, Sparrow, and Mercy are all fine with it. I've always going to the place most convenient for me. 5. The doctor was okay, about the same as every other oncologist I've seen, so not much to say there. 6. I was told when scheduling that they wouldn't have access to my EMR at first, so I would need to print everything I could and bring it to my appointment. Many hours of printing and sorting later, I had a Ridiculously large stack of paper to take to my appointment, they never looked at it and didn't need it, because they had access to my Epic EMR. So that was incredibly wasteful in terms of my time, effort, energy, money, paper, and ink. So while I can't speak to how well they treat cancer, I didn't see anything that was better than any other cancer center, and there's just nothing that makes returning to this facility worth it for me. I'll probably keep looking for a new oncologist.
• JW

  Joseph Weintraub

  Sep 13, 2023
  5.0
  Full service medical center
• AG

  Angela Godgiben

  Mar 17, 2023
  5.0
  Working on prolonging my life!!! Lymphoma really sucks especially when you have two different kinds!!! Pictures are from the ice storm during my second chemo treatment.
• JK

  Julie Kalis

  Jul 16, 2021
  5.0
  Really nice place. Ruth did my labs and she was awesome. This is my first time in the new place.