Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
376 reviews
5 stars
322
4 stars
24
3 stars4
2 stars5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, with many customers highlighting individual employees like Candace, Sharnice, and Gregory for their exceptional service.
Professionalism
Customers appreciate the professionalism of both the doctors and the staff, noting thorough examinations and clear explanations during the process.
Product Quality
While many customers are satisfied with their glasses and the selection available, there are some complaints regarding defective lenses and issues with frame adjustments.
Overall Experience
Most reviews reflect a positive overall experience, with many customers expressing their intention to return and recommend the store to others.
- JSJoanne Salomone1 day ago5.0After not being waited on at svs Fraser I went to lenscrafter in grosse pointe. I was greeted immediately when I walked in the door and she asked me what I needed. I told her I wanted to replace the lenses in my old frames with my new prescription. She said no problem. She did need to check on the one frame and said she would be right back . While we were waiting 2 other people asked if we needed help and we said we were already being helped. She came back said they could be done to. She proceeded to help me and looked up my insurance and had no problem pulling my info up. I got both pairs taken care of and was in and out of there in lest the a half hour and was very satisfied with the help. I asked if there was a manager and she said she was one and there was the store manager to. I told them both how happy and satisfied I was for being there for the first time and they were really great. Wonderful customer service. They have my busy for now on. Keep up the great work and thank you.
- JLJust Lannytha6 days ago5.0The staff was friendly and professional. I was immediately greeted by the store manager when I walked in. I appreciated the they were not pushy sales people and made recommendations based on what was actually needed. The doctor introduced himself and performed a thorough exam for my glasses and contacts. The optician that helped me with my purchase made suggestions on frames and was kind. I haven’t received my order yet, but as of now I am satisfied and would recommend this location for service.
- CHCharrisa HutchinsonJan 2, 20262.0Booked a contact lens eye exam but appointment was noted for eye exam only. Now, a return date is needed a week from now to get assessed for contacts. This is quite frustrating and is part of the reason I left a year ago for better service. I came back because they’re always available for last minute appointments…not that surprised!
- ABAlexandria Brown-WillisDec 22, 20254.0Today was my first experience with Lens Crafters. Overall it was a good experience. The person who did my preliminary tests was sweet and professional (im sorry I don’t remember her name). I didn’t get to see the doctor I made my appointment with, which was off putting. I specifically chose Dr. Hickinson based on reviews, and when I arrived there was no mention of the fact that I would not be seeing him. The doctor I saw, Dr. Defever, was knowledgeable, but did not introduce himself or greet me with his name or any friendliness. The exam was thorough and I appreciate that. Sharnice (forgive me if I’m misspelling) was very helpful. She talked me through what my insurance covered and was patient with me as I made my choices. She even cleaned and tightened the glasses I was wearing and my wife’s glasses. Very kind. Looking forward to my new frames.
- ATAdrienne TDec 17, 20255.0Lenscrafters has an absolute gem in Candace! As soon as I walked in, Candace quickly greeted me and began seeing to my needs. She was a pleasure to work with & she made me feel like she had my best interests at heart. She seemed to be familiar and popular with the other customers who were coming in during my visit which was nice to see. Lenscrafters leadership, I hope you know what you have in Candace! She is a rare find these days but I'm grateful to have met her acquaintance.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyewear brands does LensCrafters in Grosse Pointe Woods offer?
We offer a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
What are the store hours for LensCrafters at 19329 Mack Ave in Grosse Pointe Woods?
Monday to Thursday: 9 AM to 7 PM, Friday and Saturday: 8 AM to 7 PM, Sunday: 11 AM to 5 PM.
Does LensCrafters accept vision insurance, and if so, which plans?
Yes, we accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam appointment online for the Grosse Pointe Woods LensCrafters location?
Yes, you can schedule an eye exam online through our scheduling link provided on our website.
What services does LensCrafters provide at this location?
We provide comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, prescription wearable technology, and services like AccuFit and myLook.
Is in-store pickup available at LensCrafters in Grosse Pointe Woods?
Yes, in-store pickup service is available for your convenience.
What payment options can I use at LensCrafters?
We accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are there any optometrists near LensCrafters in Grosse Pointe Woods?
Yes, nearby optometrists include Doctors of Optometry - Grosse Pointe and the Grosse Pointe LensCrafters location itself for comprehensive eye care.
What nearby places can I visit for a quick meal or snack before or after my appointment at LensCrafters?
Nearby options include Einstein Bros. Bagels for bagels and bakery items, Jersey Mike's Subs for sandwiches, and Cottage Inn Pizza for pizza and Italian cuisine.
What other services or stores are close to LensCrafters that might be useful for customers?
Near LensCrafters, you can find Sav-Mor Drug Stores for pharmacy needs, Verizon and AT&T Stores for mobile phones, and Men’s Wearhouse for clothing and fashion accessories.