Club Pilates

Reviews

• IM

  Indya Miller

  Feb 13, 2026
  2.0
  I genuinely think Club Pilates is a great studio, and I’ve enjoyed my experience overall. The instructors are knowledgeable and the classes are well run. Unfortunately, due to my busy schedule, I needed to cancel my membership — and that’s where things became frustrating. I made several attempts to cancel within the required timeframe. I called multiple times and did not receive a call back. I also went to the studio in person during normal business hours, but the door was locked and I wasn’t able to speak with anyone. Despite making every effort to cancel properly and on time, I was unsuccessful because I could not get in contact with anyone. It’s disappointing to now be facing another charge after trying to follow the correct cancellation process. I hope the studio improves its communication and accessibility for members who need assistance with their accounts.
• DG

  Dan Gasior

  Aug 11, 2025
  5.0
  I'm just getting restarted in a fitness routine after a couple years off due to health issues. I thought I'd try the pilates free trial class. I really enjoyed the atmosphere and the low impact exercise, and core strenthening fit perfect with my recovery. I was a little hesitant with the three month commitment but ultimately decided that wasn't that long if i'm really committed to my recovery and physical improvement. I believe joining Grandville Pilates was the best move I could have made in my fitness journey. The facility is imaculet. The staff from the manager, front desk, and instructors are all very knowledgeable, friendly and helpful. I recommend the club and my daughter is also taking pilates classes now. I've worked out most of my life but have never gotten the compliments like I do now! I've gone to more than 60 classes so far, every class pushes me harder and improves my fitness.
• KT

  Kailah Tan

  Jun 8, 2025
  1.0
  I enjoyed the classes but did not have time to continue. I asked to cancel my membership and they said I had a 3 month commitment, so I paid for 3 months and did not even attend any classes. When the 4th month came around I asked to cancel and they still charged me and said they would issue a refund, but they never did. Now they are avoiding my calls and I have not been able to get ahold of anyone.
• TR

  Tonya Rodgers

  Jan 10, 2025
  3.0
  Overall, the place is clean, with friendly staff and great classes. Unfortunately, my review is based more on Club Pilates' business model and why I ultimately canceled my membership. The monthly membership is pricey, however, you know that when signing up. Its the waitlisting and cancellation policy that can make the monthly amount much more. Ensure you are diligent in attending every class you sign up for, cancel before the 12-hour mark if needed, and if you are waitlisted, plan on still attending class as it is likely you will get in (even last minute). Pros: 1. Trainers are great and keep the classes entertaining! 2. The staff are friendly 3. Wide variety of classes offered, by trying different ones you get an idea of which you like best. Cons: 1. The monthly membership is difficult to cancel. 2. I've called the phone number listed online many times and get no answer. It took two weeks to connect with someone to cancel my membership (ended up texting the number that I signed up through). You must give a 30-day notice, that clock starts when you actually connect with someone. Recommend they allow members to cancel online because of this. 3. If you cancel your class within 12 hours of start time OR you do not show up to your class time, you will be charged a $15 cancelation fee. 4. Classes fill up so you need to schedule out a few weeks at a time. No big deal. If a class is full you will be waitlisted. This is where it can get tricky. If someone cancels an hour before class and you are next in line you are scheduled into that class. You must attend to not get charged the cancellation fee.
• SD

  stephanie decot

  Dec 19, 2024
  2.0
  I’ve had the same experience as the last 2 reviews. I canceled my trial membership, but kept getting billed. I’ve called several times and been told they will text me the form to cancel my membership. The only reason I canceled was due to a family emergency. I was told the manager would be giving me a call but never heard from them. The trainers were great and I really enjoyed the workout. I even considered joining again, but this hasn’t been the best experience.

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