LensCrafters

Reviews

• JC

  Josh Collins

  3 days ago
  1.0
  This location is literally the worst. At the beginning of the year I was seen for an eye exam and ordered new glasses. The guy who helped with the glasses order put the wrong prescription in my glasses - that wasn’t even my prescription - it was my husband’s. Furthermore, he put a prescription from 2022 into my husband’s glasses order. After waiting another 10 days when my glasses were reordered, they were incorrect and missing a piece in the glasses. Shocker, I was told the same employee who messed up the order had assembled my new glasses lenses. Fast forward to today (5/6/26) and another less than stellar experience. We walked in to ask a simple question about ordering lenses for some non-prescription Meta glasses we had purchased, but stood by the front counter for over 20-30 minutes and were never even acknowledged. There is either a serious staffing issue here or the employees have no multitasking skills to even acknowledge others that come in while helping. Literally, the one girl walked right past us several times without a word. I will definitely talk to corporate about these ongoing challenges and discontinue shopping with LensCrafters as a result. I have an online order coming in that is supposed to be delivered soon and that will be the last one. Also, don’t even bother calling - they never answer and then receive a message that your call will be returned based on the number calling from - yet it is not returned timely (sometimes upward of three days I waited).
• NB

  Nick Bush

  Apr 30, 2026
  5.0
  Very friendly and helpful staff. Very reasonable and probably the best priced basic eye exam out there, only $69 at the time of this review. They also tend to have very good deals in store and online. However, I happened to find better coupons to use on their website after trying on pairs in store and purchased online.
• MS

  Mike Smallegan

  Apr 29, 2026
  5.0
  Dustin did a great job and was able to answer all my questions. Made the whole process super easy and called me as soon as the glasses came in which was earlier than expected.
• KR

  Kandy Reintges

  Apr 23, 2026
  5.0
  I walked in planning in just getting an estimate. Due to some major changes in my prescription I had questions. Dustin was thorough and answered everything easily. I walked out in less than 30 minutes with my glasses ordered.
• ED

  Evelyn Duncan

  Apr 11, 2026
  2.0
  I've only had my glasses for a few weeks and there are already scratches on both lenses, when they supposedly have a scratch resistant coating. When I called to ask if they had any sort of lense replacement plan included, I was told it's something I would have had to add when I purchased the glasses. The person I worked with never even mentioned this was an option when purchasing the lenses. I was then told a manager could approve adding it after the fact, but it would cost another $35 and then I would have to pay $25 to order the new lenses. I paid over $300 for just lenses at this location! I went to the LensCrafters in Traverse City last year and the glasses I purchased at the Woodland location were nearly $100 more for the exact same lenses with a new prescription and I didn't purchase frames this time. The fact that this protection plan was not included in the already astronomical price of the glasses is insane to me.

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